Branch Operations Manager

CalPrivate Bank•Newport Beach, CA

14d

About The Position

Responsible for the operational integrity of the branch, assuring that proper controls and procedures are being implemented and followed on a consistent basis. Monitors branch activity for compliance and correctness and directs follow up actions where necessary. Ensures the message of operational safety and fraud awareness is top of mind for the branch as well as clients. Understands what it means to serve the client in all ways by executing the Bank’s concierge service strategy and following its service standards.

Requirements

Minimum 5-7 years of banking management and operations experience and has previously held a CSM or Assistant Branch Manager position for 2-3 years.
Seasoned banker who understands how bank branches operate, what is required to run commercial bank branch operations and possesses in depth knowledge of Bank policies and procedures and applicable regulatory compliance.
Strong knowledge of Bank Audit procedures.
Exceptional verbal and written communication skills
Technical Skills
Problem Solving
Business Acumen
Strategic Thinking
Judgment
Team Work
Managing Others
Managerial Courage

Responsibilities

Oversee day to day customer and branch team activity and operations of the branch in a safe manner that will protect the bank and its customers.
Meet and exceed customer service expectations.
Prepare work schedules, coordinate staff coverage and assign duties to staff to ensure efficient operation of branch.
Ensure self and staff have a thorough understanding of what is expected of them operationally including their responsibility to follow procedures, maintain the skill levels expected of them and understand signing authorities given to them.
Expertise in all core systems and deposit documentation and financial platforms.
Understand and execute complex entity structures and account titling.
Achieve a minimum of ‘satisfactory’ on all audits.
Control branch cash to meet branch needs within policy requirements.
Responsible for self and staff development including ongoing training.
Conduct regular (minimum of monthly) documented staff meetings to discuss policy and procedure, updates, bank focus, training, etc. Ensure takeaways from manager-level operational meetings are deployed to teams.
Responsible for hiring, promotions, terminations, performance appraisal and salary administration.
Regularly coach team members to increase knowledge, improve skills, increase productivity, improve communication, maintain accountability, etc.
Ensure the branch team follows all fraud related directives and communication.
Establish and maintain the highest level of communication and collaboration with the Market Leader (or equivalent); work together to prioritize and execute on production to achieve the highest level of client service.
Perform other duties as assigned or needed including but not limited to client outreach and participation in bank initiatives.