Branch Operations Manager

Guild Mortgage•Greenwood Village, CO

9h•$67,113 - $100,670•Onsite

About The Position

The Branch Operations Manager I plays an important role in the organization by overseeing a number of activities related to the company’s retail operations functions. The role is primarily responsible, under general direction, for ensuring department efficiency via monitoring metrics and managing the day-to-day productivity of direct reports. The Branch Operations Manager I will set objectives, assign work/projects related to loan processing, update internal procedures, train staff on existing, new and changed federal and state regulations, all while ensuring the overall quality and integrity of loan files and superior levels of customer service, generally for branches with approximately three loan processors producing <35 units per month.

Requirements

High school diploma required, some college courses/technical training preferred, along with eight years total work experience in progressively responsible positions in mortgage loan processing, with some time spent in management/supervisory-level position(s) preferred.
Strong knowledge of overall mortgage lending processes, including Underwriting, Funding, and Loan Processing, conventional/FHA, USDA VA and Bond Program underwriting loan requirements, regulatory compliance and asset protection.
Strong knowledge of valid documentation related to the processing consumer mortgage applications (e.g., tax returns, financial statements and records, verification of income and deposits, etc.).
Strong knowledge of federal, state, and regulatory requirements/guidelines related to consumer mortgage lending and internal processes and controls.
Results and metric driven, capable of motivating a team to reach goals and drive initiatives.
Manage multiple priorities in a deadline-driven environment; leads with a strong sense of urgency and responsiveness
Ability to be patient and train less experienced team members, respond to questions and build capability.
Ability to clearly communicate issues and expectations.
Strong management and critical thinking skills, including the ability to evaluate facts and data to draw conclusions.
Strong verbal and written communication skills.
Highly organized.
Prior experience using internal data entry systems, Microsoft Word, PowerPoint, and Excel.
Intermediate math skills.
Excellent verbal and written communication skills required.
Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
Commitment to company values.

Nice To Haves

some college courses/technical training preferred
some time spent in management/supervisory-level position(s) preferred

Responsibilities

Increase quality of loan files and reduce rush requests via the proactive and regular management of the loan pipeline; evaluate and oversee loan channel on a daily, weekly, and monthly basis.
Monitor and manage production metrics for team; effectively balancing workload so that processors meet production goals.
Coach and hold team members accountable for timeliness, accuracy, and completeness of files, and ensure all regulatory and compliance requirements are met.
Ensure that Underwriting and Funding requirements, processes, and standards are understood by the team in order to prevent delays and other issues with loans.
Help establish a department culture that emphasizes teamwork and is consistent with Company values; promote positive, professional relationships based on mutual respect.
Hire, train, coach, discipline and exit team members.
Provide training and guidance to employees related to disclosures, use of internal Company systems, and branch logistics and procedures.
Resolve issues related to files, Branch employee relations, and systems.
Review and approve files and supporting documentation for completeness.
Respond to and coach team members on issues that represent higher risk/fall outside of scope of responsibility.
Identify and escalate potential fraud issues.
Partner with training team to ensure compliance with state-specific and federal consumer mortgage lending laws.
Ensure compliance and take action required to address audit findings.
Identify and stay current on changes in industry regulations, and recommend changes to internal policies, procedures, policies, and systems to incorporate new or updated requirements.
Manage non-production and administrative support staff.
Participate in regular branch, district, or regional staff meetings.
May assist with processing loans when volumes require additional resources.
Perform other duties as necessary.