Branch Operations Manager

Lennox International•Livonia, MI

7d•Hybrid

About The Position

Lennox National Account Services (NAS), a division of Lennox International, is a leading national provider of commercial HVAC maintenance and service. With over 100 offices across the continental United States, NAS is experiencing significant growth and expansion. This role is crucial for managing and coordinating employees involved in maintaining, servicing, and installing commercial HVAC equipment. The Branch Operations Manager is responsible for ensuring safety, optimizing labor productivity and efficiency, managing inventory, achieving customer satisfaction, and retaining employees, while also ensuring on-time arrival of services.

Requirements

Associate’s degree (A.A.) or equivalent education from a two-year college or technical school.
5+ years related experience or equivalent combination of education and experience.
HVAC industry technical knowledge required.
P&L Management Experience with successful track record preferred.
Ability to travel in local market on a regular basis; occasional overnight travel required.
Ability to climb ladders.
Moderate lifting up to 90lbs.
Computer skills; competent in MS Office software (Word and Excel).
Must achieve NATE certification in first full year as Branch Manager.
EPA Certification: Type I and Type II or Universal Preferred.
Positive mental attitude, self-motivated, self-starter, Competitive, High Energy.
Ability to thrive in a fast paced environment, Professional and punctual.

Responsibilities

Manages and coordinates the activities of employees engaged in maintaining, servicing, and installing commercial HVAC equipment and accessories.
Ensures safety, labor productivity and efficiency, inventory management, customer satisfaction, employee retention and on-time arrival.
Reads, analyzes and interprets written or verbal reports, correspondence or proposals and blueprints.
Assists employees in diagnosing commercial HVAC equipment.
Prepares estimates and proposals.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Requisitions and keeps inventory of tools, equipment and materials.
Studies production schedules and estimates labor requirements for completion of job assignment.
Directs employees engaged in dismantling, assembling and installing equipment.
Interprets and communicates company policies to employees.
Inspects and monitors work areas, examines tools and equipment, and provides employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
Ensures proper procedures are in place for reporting and managing accidents.
Interprets specifications, blueprints and job orders to employees, and assigns duties.
Establishes or adjusts work procedures to meet production schedules.
Recommends measures to improve production methods, equipment performance and quality of product.
Suggests changes in working conditions and processes to increase efficiency of branch, customer service or work crew.
Analyzes and resolves work problems, or assists employees in solving work problems.
Initiates or suggests plans to motivate employees to achieve performance goals.
Maintains time and production records.
Directly supervises four to ten employees.
Carries out supervisory responsibilities in accordance with the company’s policies and applicable laws, including interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Performs other duties as assigned.