Branch Operations Manager
About The Position
The Branch Operations Manager plays a critical role in the profitability of the branch and assists the branch manager with P&L management. This role is responsible for the day-to-day operation of the branch, supervising inside sales staff and the warehouse manager. The Branch Operations Manager serves as the primary leader for customer service opportunities and issues, constantly searching for ways to improve branch operations and sales. This position requires a strong understanding of warehouse processes, physical inventory, fleet management, payroll, bank deposits, and daily reporting, all while adhering to Lansing's "day's work in a day's time" philosophy. The role involves working closely with the warehouse manager and associates, utilizing a sophisticated inventory management network that connects all Lansing branches. Additionally, the Branch Operations Manager is responsible for branch staffing and ensuring all tasks are completed effectively while upholding the company's mission statement and values of respect, service, and excellence.
Requirements
- Experienced manager and supervisor with the ability to motivate subordinates
- High integrity and energy while working in a fast-paced environment
- Experience with building products either as a salesperson or in senior warehouse roles
- Ability to meet -- and reach -- personal goals
- Strong interest in sales and/or retail as evidenced by previous jobs or by education
- Excellent interpersonal skills -- the ability to work one-on-one with customers and the ability to resolve sensitive business-related issues
- Strong computer knowledge
- All-around business professional with exceptional telephone etiquette
- Competitor with a hunger for success and the willingness to go the extra mile
- Strong communication and social skills
Responsibilities
- Live our mission statement centered on our values of respect, service, and excellence
- Works under the direction of the branch manager and is responsible for the day-to-day operation of the branch
- Plays a critical role in the profitability of the branch and assists the branch manager with P&L management
- Supervises the inside sales staff and the warehouse manager
- Serves as the “go-to” leader for customer service opportunities and issues
- Searches for ways to improve branch operations and sales
- Monitors all branch operations, including: warehouse processes, physical inventory, fleet, payroll, bank deposits, cycle counts, and daily reports using Lansing's "day's work in a day's time" philosophy
- Works alongside the warehouse manager and associates
- Uses company's sophisticated inventory management network, which ties all Lansing branches together
- Responsible for branch staffing
- Does what is necessary to get the job done while following our mission statement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
