Branch Operations Manager
About The Position
The Branch Operations Manager leads all aspects of branch performance for StoneAge’s Geismar, Louisiana location, including sales support, operations, inventory, rentals, repairs, and customer service. This role is accountable for operational efficiency, profitable growth, and consistent delivery of the StoneAge Assurance Promise. This position ensures accurate and efficient execution across order fulfillment, inventory, rentals, repairs, and customer support. The role partners closely with Engineering, Finance, Sales, Marketing, and Training to execute strategy and improve customer outcomes. The Branch Operations Manager is also responsible for building a strong team, maintaining alignment with headquarters and other branches, and strengthening customer relationships.
Requirements
- 3+ years leading branch, service, or operations teams (or 5+ years multi-branch leadership)
- 5+ years managing hydro blasting projects in industrial applications
- Proven ability to improve processes and drive performance
- Working knowledge of project management principles
- Strong communication and cross-functional collaboration skills
- Experience with ERP, CRM, and Microsoft Office tools
- Self-directed and effective in fast-paced environments
- Demonstrate ownership, accountability, and urgency
- Maintain strong customer focus
- Collaborate effectively and communicate clearly
- Adapt quickly and solve problems with discipline
- Build a positive, high-performance team environment
- Ability to safely handle physical work requirements
Responsibilities
- Build and maintain strong customer relationships that drive loyalty and repeat business
- Serve as a responsive point of contact to ensure customer needs are met accurately and on time
- Partner with Sales and Customer Support to resolve issues and drive revenue growth
- Support quoting, order processing, and solution recommendations
- Ensure timely delivery of products, including expedited and on-site delivery when needed
- Support product demonstrations as required
- Lead and develop a high-performing branch team aligned with company standards
- Drive employee development through coaching, cross-training, and performance feedback
- Maintain accurate inventory levels to meet customer demand
- Ensure strong inventory control, ERP accuracy, and operational discipline
- Provide feedback to HQ on customer needs and operational improvements
- Partner with Finance to resolve account issues
- Manage rental fleet performance, utilization, and condition
- Coordinate equipment logistics across branches to meet demand
- Ensure accurate and timely rental contracts, repair quotes, and invoicing
- Maintain safe, high-quality rental equipment
- Oversee efficient repair processes and tracking of customer equipment
- Support customers with rental planning and equipment configuration
Benefits
- profit-sharing
- Employee Stock Ownership Plan (ESOP)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
