Branch Operations Manager

Liberty National Bank•Elgin, OK

20h•Onsite

About The Position

The Branch Operations Manager administers and oversees the efficient daily operation of the branch office, including security and safety, in accordance with the Bank’s objectives. The position ensures established policies and procedures are followed, serves as a key operational resource, and ensures customers are served promptly and professionally. The manager trains, directs, and supervises branch staff and is responsible for supporting effective branch operations while minimizing potential losses. The role provides operational support to branch and other bank personnel on posting errors, outages, questions about existing policies and procedures, policy changes, and balancing issues. The manager submits required management and personnel reports, represents Branch Support on related projects, and researches, develops, implements, communicates, and enforces branch- and product-related policies and procedures. The position also participates in community events to increase the Bank’s visibility and support business opportunities. The manager promotes a sales and service culture, handles customer complaints and inquiries, and ensures customers are informed about the company’s services and policies. They oversee staff training, new-employee orientation, and cross-training, and ensure compliance with company policies, applicable laws, and banking regulations, including the Bank Secrecy Act, the Patriot Act, and OFAC requirements. The position has supervisory and managerial responsibilities for a branch or small-to-medium-sized department, typically overseeing up to 15 employees. Work is primarily performed indoors in a climate-controlled shared work area with minimal noise. The role is primarily sedentary, involves routine computer work, and may require extended hours when requested by management. The employee must be able to work independently or as part of a team, manage changing priorities, and handle sensitive and confidential matters with discretion.

Requirements

Two to five years of similar or related experience, including time spent in preparatory positions.
High school degree or equivalent.
Knowledge of banking rules and regulations, including the Bank Secrecy Act, OFAC, Customer Identification Policy, Truth in Savings, Truth in Lending, Regulation CC, plastic cards, and funds availability.
General capability using personal-computer-based business application software.
Ability to supervise, coordinate, and review assigned staff, typically a group of up to 15 employees.
Ability to recommend employment candidates, conduct performance evaluations and salary reviews, and apply company policy.
Ability to communicate sensitively and confidentially with customers, employees, and outside vendors, including motivating, influencing, educating, and advising others.
Ability to operate routine office equipment, including a telephone, copier, facsimile machine, and calculator.
Ability to routinely work on a computer for an average of 6–8 hours per day when necessary.
Ability to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 pounds.
Ability to climb or descend stairs in an emergency.
Ability to work extended hours whenever required or requested by management.
Ability to maintain regular, reliable, and timely attendance.
Ability to work independently or with limited supervision and effectively as part of a team.
Ability to follow written and oral instructions and communicate information clearly and logically.
Ability to deal calmly and professionally with diverse personalities and provide discreet, high-quality customer service.
Ability to work accurately under deadline pressure, manage multiple and changing priorities, and exercise discretion with confidential matters.

Responsibilities

Administer and oversee the efficient daily operation, security, and safety of the branch.
Ensure established policies, procedures, and regulatory requirements are followed.
Hire, direct, assign, supervise, coach, counsel, train, and evaluate branch staff; recommend compensation, promotions, and termination as appropriate.
Promote a sales and service culture and maximize staff productivity, efficiency, and development.
Provide operational support on posting errors, outages, policy questions or changes, and balancing issues.
Submit management and personnel reports as required.
Participate in community events to increase the Bank’s visibility and support business opportunities.
Serve as the primary representative for projects directly or indirectly related to Branch Support.
Research, develop, implement, communicate, and enforce branch- and product-related policies and procedures.
Ensure customers’ requests and questions are promptly resolved, handle complaints, and inform customers about company services and policies.
Complete orientation for new employees on overall branch procedures and coordinate cross-training so staff understand products and services.
Keep management apprised of critical issues.
Comply with company policies and procedures and applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and OFAC requirements.
Perform other duties as assigned.