Branch Operations Manager

Liquid Brand•University Park, IL

15h•Hybrid

About The Position

The Branch Operations Manager is responsible for managing, directing, and leading all functions within a branch, with primary accountability for productivity, overtime management, hours per stop, service quality and timeliness, and asset and fleet management. This role also involves managing the P&L and implementing an annual business plan and branch strategies, ensuring monthly revenue goals are met and expenses stay within budget. The position requires a strong focus on customer excellence, safety and compliance, operating excellence, people engagement, and business performance. The manager will set the example for safety, ensure adherence to safety processes, and lead in emergency situations. They will also monitor daily route compliance, maintain fleet standards, manage inventory, and foster a high-performance culture through effective team engagement, hiring, training, and development. The role involves managing remote locations and may require some weekend on-call duties.

Requirements

3 years in management and or leadership experience.
Demonstrated good people skill, decision making ability and problem solving.
Must have the ability to prioritize and be organized.
Must be able to solve problems, resolve differences, and prioritize.
Able to manage multiple tasks resulting in positive solutions.
Computer skills; competent in MS Office software (Word and Excel).
Organizational and accountability skills.

Nice To Haves

CDL A/B driving experience
Bilingual (Spanish/English)
Experience managing DOT regulated drivers and vehicles
4 Year degree in related field

Responsibilities

Communicate openly with customers in a courteous and professional manner.
Take a proactive approach to customers, build relationships, communicate, visit face to face and by phone, prevent issues before they become a problem, resolve any issues quickly and completely.
Meet customer expectations for on-time performance and service quality.
Set the example for making safety the top priority.
Ensure LES safety processes and standards are adhered to and the team maintains the proper level of risk awareness.
Communicate safety expectations clearly and openly.
Know, understand, and comply with the regulations & permitting requirements for all entities in your area of responsibility.
Perform routine safety walk-arounds and inspections.
In the event of an emergency or accident take the lead and follow company protocol for reporting and resolution.
Initiate a root cause analysis meeting with your RVP and EHS partners.
Assure daily vehicle inspections are performed and exceptions are resolved timely.
Manage, direct, and lead all functions within a branch.
Monitor daily route compliance to assure routes are performed as designed.
Ensure that your service fleet is operating at a high standard.
Perform vehicle Inspections on all vehicles regularly.
Work closely with the fleet maintenance providers to ensure the best possible service for the vehicles and equipment.
Maintain an on-hand inventory of supplies/tools and commonly needed equipment to minimize lost time due to outages while preventing overstocking.
Must be familiar with standard Company practices and procedures when assigning routes or taking customer calls.
Perform Route Observations to assure service quality and good driving behavior.
Create an atmosphere of trust and teamwork that values the contributions of all employees and supports a high-performance culture.
Engage the team daily to identify issues, provide direction and feedback.
Communicate openly and clearly.
Hire high-quality team members and train them effectively for the job.
Develop employees including conducting annual performance appraisals with Field Service Technicians and office staff.
Responsible for the P&L and implementation of an annual yearly business plan for the branch, along with branch strategies.
Meet monthly revenue goals and stay within monthly budgeted expenses.
Participate in a wide variety of special projects and compile a variety of special reports.