Branch Operations Manager

Capital Equipment Careers•Harrisburg, NC

12d

About The Position

The Branch Operation Manger will have overall responsibility for the critical issues of branch operation and profitability, including sales, sales growth, budgeting, gross margins, operating expenses, safety, customer service, inventory, equipment, building and vehicles, community relations, accounts receivable and resolution of personnel issues. The Branch Operation Manager will have overall responsibility for the critical issues of branch operation and profitability, including sales, sales growth, budgeting, gross margins, operating expenses, safety, customer service, inventory, equipment, building and vehicles, community relations, accounts receivable and resolution of personnel issues.

Requirements

Overall responsibility for branch operation and profitability
Sales and sales growth
Budgeting
Gross margins
Operating expenses
Safety
Customer service
Inventory management
Equipment, building, and vehicle management
Community relations
Accounts receivable and resolution of personnel issues
Hiring, training, and developing employees
Delegating work assignments
Conducting performance appraisals
Coaching and counseling
Administering disciplinary procedures
Ensuring positive revenue generation
Providing high standards of customer service
Improving competitive position
Maximizing profitability
Setting goals, monitoring work, and evaluating results
Preparing yearly business plans
Forecasting revenues, expenses, fleet ROI, and utilization
Increasing market penetration and revenue
Recommending best practices
Reducing overall costs
Driving revenue growth
Supporting customer satisfaction
Developing and maintaining branch metrics
Tracking and reporting branch numbers
Preparing, submitting, and reporting on annual budget proposals
Developing and tracking Key Performance Indicators (KPIs)
Monitoring and ensuring safety and environmental compliance
Maintaining all records and documentation

Responsibilities

Oversees the day-to-day operations of the assigned branch(s) with respect to operations, parts, service, inside sales, transportation & logistics, P/L and employee related items.
Builds and manages a competent team by effectively hiring, training and developing employees, delegating work assignments, writing and conducting performance appraisals, coaching and counseling, and administering disciplinary procedures.
Leads the management and direction of the branch to ensure positive revenue generation, providing the highest standard of customer service and continued excellence in productivity.
Identifies areas of improving its competitive position as well as maximizing the profitability of the work location.
Sets goals, monitors work, and evaluates results to ensure that departmental and organizational objectives and operating requirements are met and are in line with the needs and mission of Vancer.
Prepares yearly business plan forecasting revenues, expenses, fleet ROI and utilization and overall branch growth.
Handles or assists in the resolution of customer service issues. Ensures a high level of customer service is at or above goal.
Continue to increase the market penetration of the branch and increase revenue.
Directs branch operations including recommending best practices, reducing overall costs, driving revenue growth and supporting customer satisfaction. Develops and maintains branch metrics tracking and reporting branch numbers. Prepares, submits and reports on annual budget proposals. Develops and tracks Key Performance Indicators (KPIs).
Monitors and ensures safety and environmental compliance. This includes maintaining all records and documentation.