Branch Operations Manager

Fraza / Vitan Equipment•Rochester Hills, MI

23d

About The Position

The Branch Operations Manager is responsible for overseeing and coordinating all day-to-day operations and people within the branch. Ensuring the delivery of high- quality high-performing service support to our customers external and internal. This position is the face of the branch helping local personnel in coordination with the corporate office to focus on safety, employee engagement, customer satisfaction, performance, profitability and sound asset management.

Requirements

Minimum 5 years’ experience in materials handling operations
Minimum 3 years’ leadership experience
Capable of financial acumen desired
Proven experience with customer driven roles
Excellent interpersonal and verbal communication skills
Highly motivated, exceptional organizational, interpersonal, and communication skills, both oral and written
Must be a team-oriented professional who can handle multiple projects in a fast-paced environment
A demonstrated ability to lead, train, mentor, and implement be practices amongst reports
Proficient in MS Office Suite required

Responsibilities

Oversee operations to ensure efficiency, quality, customer satisfaction and cost-effective management of resources
Establish and implement safety programs in line with company values and programs
Responsible for day-to-day management of the business to achieve the budgeted operating profit and working capital targets
Develop and oversee all branch operations including new, used, rental, service, parts, transportation, etc.
Management of both internal and external property and systems installations and repairs including systems and landscaping
Provide support and direction sales and sales support team
Collaborate with leadership to implement new or improve existing processes
Suggest/recommend tools, equipment, procedures to increase revenues and efficiencies
Measure and analyze employee performance and operational metrics
Provide mentoring and guidance to employees
Establish a work environment conducive to maintaining good employee morale