Branch Operations Manager Trainee

Virginia Credit Union•Roanoke, VA

4d•Hybrid

About The Position

The Branch Operations Manager Training Program is a structured six-month development program designed to prepare high-potential leaders for future Branch Operations Manager roles within VACU. Participants gain hands-on experience across branch operations, sales leadership, member service, compliance, and team development while supporting multiple branch locations within their assigned region. In partnership with Branch Managers, Area Managers, and operational leaders, participants develop the leadership capabilities required to successfully manage a branch. During the program, participants serve as a flexible leadership resource—supporting operational needs, coaching employees, assisting with staffing gaps, and enhancing the member experience—while building proficiency in core functions including cash handling, membership services, account opening, and lending support. Upon successful completion, participants will be placed into a Branch Operations Manager role as positions become available.

Requirements

Bachelor’s degree in Business or related field (or equivalent experience) preferred
2–4 years of experience in banking, financial services, or leadership roles
Strong understanding of branch operations, member service, and sales practices
Proven ability to lead, coach, and motivate employees
Excellent communication, interpersonal, and problem-solving skills
Ability to adapt quickly and perform effectively across multiple environments
Ability to travel within the assigned region

Responsibilities

Demonstrate alignment with VACU’s Strategic Plan and understand how individual contributions drive organizational success
Participate in a structured leadership development program focused on operational excellence and team leadership
Develop and apply effective coaching, performance management, and decision-making practices
Partner with Area Managers and Human Resources on performance management and employee development, including disciplinary actions when necessary
Support team development through coaching, career progression conversations, and reinforcing a member-first mindset
Monitor and influence performance metrics including sales, service, productivity, overtime, and fee management
Ensure branch and individual goals are consistently achieved
Regularly review member feedback and survey results to drive employee development and retention strategies
Demonstrate sound judgment and decision-making aligned with VACU, branch, and member interests
Build the capability to lead teams effectively through change, growth, and operational challenges
Support daily branch operations to ensure consistency, efficiency, and adherence to policies and procedures
Assist with audits, operational controls, risk management, and security practices
Monitor and reinforce cash handling procedures, teller operations, and balancing standards
Deliver exceptional, relationship-based member service through needs-based conversations
Support branch growth through deposit, lending, and referral activities
Coach team members to identify member needs and recommend appropriate solutions
Contribute to achieving production, service, and growth goals
Provide guidance to frontline employees to reinforce service standards and operational expectations
Support onboarding and training of new employees
Participate in coaching conversations and team development initiatives
Promote a positive, collaborative, and member-focused culture
Other duties as assigned.
Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies.
Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security.
Report all Risk Management Policy violations in accordance with policy.