Branch Manager Trainee

TD•Scarborough, ON

4d•CA$81,600 - CA$115,200•Onsite

About The Position

TD Canada Trust is the frontline of TD Bank, focused on building deep and long-lasting relationships with customers. We handle a broad range of customer service transactions and provide information and advice on services, products, and solutions. At the branch, we identify customer needs and opportunities to promote products and services, referring customers to the appropriate team member or internal Bank partner, all while ensuring a positive customer experience. We encourage a mindset of thinking like a customer, acting like an owner, innovating with purpose, and executing with speed and impact.

Requirements

Undergraduate degree and/or over 5 years of relevant experience.
Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course.
A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership.
Proficiency in software tools including MS Office, and internet application.
Strong communication skills to liaise with customers, employees, and cross functional teams.
A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information.
A dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problem-solving and communication skills.
Mobility within the Assigned District is a condition of employment.

Responsibilities

Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence.
Promote TD's image and goodwill within the community by participating in community events.
Enhance customer experience by understanding their financial needs and providing appropriate solutions.
Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required.
Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues.
Ensure overall employee scheduling is optimal.
Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives.
Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence.
Mentor the team on offering One TD solutions and building lasting relationships with customers.
Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations.
Cultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalism.