Branch Operations Lead - Garland Rockwall Market - Garland, TX.

JPMorgan Chase & Co. • Garland, TX

4d • Onsite

About The Position

As a Branch Operations Lead in a Chase Branch, you will work closely with the Branch Manager, branch employees, and the broader team to ensure accurate, careful handling of client financial transactions in accordance with bank policies, procedures, and regulatory requirements. You will help create a welcoming branch experience, build trusted client relationships, introduce clients to self-service banking options, and keep the branch team informed about operational policies and procedures. The role also supports strong control standards and smooth, secure branch operations.

The position requires successful completion of the Branch Operations Lead Training Program before placement. Travel is required as needed for in-person training and meetings. The role is based in Garland, Texas, in the Garland Rockwall Market.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Adherence to policies, procedures, and regulatory banking requirements.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks.
• Leadership skills and operational proficiency, including ensuring transaction accuracy and working collaboratively.
• Ability and interest in educating branch team members and partners about policies and procedures.
• Ability to build client relationships, educate clients, and refer them to team experts when needed.
• Ability to travel as required for in-person training and meetings.
• Successful completion of the Branch Operations Lead Training Program before placement.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely to understand client needs, check clients into the waiting queue, and help ensure a smooth visit.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues quickly and effectively while maintaining accuracy and following bank policies and procedures.
• Introduce clients to branch team members and collaborate to provide seamless service and support specialized financial needs.
• Share self-service banking options that allow clients to access their accounts at any time.
• Work with the Branch Manager to support branch operations, loss control, compliance, and audits.
• Keep the branch team informed about policies and procedures.
• Complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED