Branch Operations Lead - Center Moriches, NY

JPMorgan Chase & Co. • Center Moriches, NY

4d • $29 - $35 • Onsite

About The Position

At Chase, the Branch Operations Lead is central to branch operations and works closely with the Branch Manager, branch employees, and expert teams. The role ensures clients’ financial transactions are handled accurately and carefully in accordance with bank policies, procedures, and regulatory requirements.

The position combines client service with operational leadership. The lead assists clients with transactions, promotes self-service banking options, builds trusted relationships, and helps the branch team stay informed about policies and procedures. The role also supports loss control, compliance, audits, and a welcoming branch environment. Successful completion of the Branch Operations Lead Training Program is required before placement, and travel may be required for in-person training and meetings.

Requirements

• At least 1 year of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours, including weekends and evenings.
• Ability to adhere to policies, procedures, and regulatory banking requirements.
• Attention to detail and strong organizational skills, including the ability to manage multiple tasks.
• Leadership skills and operational proficiency, with a focus on transaction accuracy and teamwork.
• Ability and interest in educating branch team members and partners.
• Strong client engagement and relationship-building skills, including educating clients and referring them to experts when appropriate.
• Successful completion of the Branch Operations Lead Training Program before placement.
• Ability to travel as required for in-person training and meetings.

Nice To Haves

• At least 6 months of Associate Banker (Teller) experience.
• College degree or military equivalent.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming branch atmosphere and provide an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly and politely, understand client needs, and manage check-in to the waiting queue.
• Lead branch operations, including managing cash devices such as the cash vault and ATM.
• Resolve client issues promptly and accurately while following bank policies and procedures.
• Connect clients with branch employees and experts to support specialized financial needs and provide seamless service.
• Introduce clients to self-service banking options.
• Work with the Branch Manager to support branch operations and maintain standards for loss control, compliance, and audits.
• Help educate the branch team and partners and keep them informed about policies and procedures.
• Complete the Branch Operations Lead Training Program before placement and travel as required for in-person training and meetings.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED