Branch Operations & Development Representative

Centennial Bank•Round Rock, TX

About The Position

The Branch Operations & Development Representative processes financial transactions for consumer and business customers, sells negotiable instruments, cross-sells bank products, and recommends services. The role answers customer questions, builds relationships, and prepares customers to begin receiving bank services. It also supports loan origination, processing, portfolio management, documentation, closing, and funding, while contributing to branch goals and representing the bank in community and networking events. The position requires customer service, communication, mathematical, and critical-thinking abilities, along with the ability to use specified computer software. Work is semi-repetitive and low in physical demand, with periods of concentration. The employee may periodically encounter noise and intermittent standing, walking, pushing, carrying, or lifting. The workplace noise level is usually moderate. The employee may be required to work at an alternative location within the region or market.

Requirements

Education and experience equivalent to four years of high school, specialized training equal to two years of college, and 12 to 18 months of related experience and/or training, or an equivalent combination of education and experience.
One year of related experience and/or training.
Ability to read and understand policy, safety, operating, maintenance, and procedure documents; write routine reports and correspondence; and communicate effectively with customers, the public, and employees.
Ability to read and understand general business-related articles and professional journals, and speak effectively before groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply fractions, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions in mathematical or diagram form, and handle abstract and concrete variables.
Intermediate proficiency in 10-Key, accounting, spreadsheets, and word processing/typing.
Basic proficiency in alphanumeric data entry, contact management, and databases.
Basic computer proficiency.
Good understanding of financial institution products and services.
Ability to organize and manage multiple priorities.
Excellent proofreading skills and attention to detail.
Strong teamwork skills.
Ability to meet the described physical demands, including occasional lifting or moving of up to 25 pounds and frequent lifting or moving of up to 10 pounds.
May be required to work at an alternative location within the region or market.

Nice To Haves

One year of loan documentation experience preferred.
Knowledge of consumer and commercial loan applications, including DecisionPro and nCino.

Responsibilities

Provide services to consumer and business accounts, assess customer needs, and cross-sell appropriate products and services.
Open checking, savings, CD, IRA, and other bank accounts.
Prepare new loan requests for submission to loan processing.
Order supporting documentation and ensure it arrives.
Process draw requests, loan payments, and transfers.
Prepare loan packages for shipping and booking.
Perform loan origination, portfolio management, and processing.
Track and monitor required documents and packets.
Close and fund loans when required.
Review completed LOM for accuracy and submit it to loan operations.
Participate in clearing collateral and credit exceptions.
Review and verify loan files for completeness and compliance with established standards.
Pull maturity and past-due reports.
Refer new business to company subsidiaries, including insurance, mortgage, and brokerage.
Connect with referrals made by other team members.
Accompany commercial lenders on calls to build and retain customer relationships.
Resolve customer concerns and ensure effective, long-term problem resolution.
Provide ancillary services such as notary services.
Respond promptly and professionally to customer inquiries about products, rates, and services.
Support and contribute to the attainment of branch goals.
Maintain a positive, friendly, and professional attitude and appearance.
Represent the Bank by attending, volunteering, and participating in community and networking events.
Work in a constant state of alertness and in a safe manner.
Complete required BSA/AML and other assigned compliance training.
Perform other related duties as required or assigned.