Branch Operations Coordinator

Sonepar • Airdrie, AB

37d

About The Position

Provide operational excellence in the branch customer service and safety by coordinating operations functions, supporting and mentoring associates to provide superior customer service to high safety standards within established and maintained goals and objectives set for the branch, reviewing all operations functions and ensuring that all business processes, work instruction and OH&S procedures are investigated, developed, scheduled, measured and posted. This position provide input into establishing and maintaining the goals and objectives set for the branch and may have responsibilities that include overlap of other positions found in the branch.

Requirements

• High school diploma required
• 2-3 years recent, related experience
• Previous experience in administration, Customer Service, Operation and Health and Safety Support.
• Working knowledge of Microsoft Word, Excel, Outlook; WISL freight system, SX system preferred

Nice To Haves

• College/University diploma/degree (business, sales or marketing) an asset
• Formalized Occupational Health & Safety training

Responsibilities

• Influence teamwork to achieve optimum efficiency and branch goals
• Identify solutions to issues that may affect the service, efficiency, and productivity of the branch
• Ensure branch continuous improvement in administrative tasks performance including task completion on a regular and timely basis correctly and accurately. This includes but not limited to: all scorecard items customer returns and credits processing vendor returns (paperwork processing) defectives yearly returns freight claims customer shipping errors tracking and resolution filling of all paperwork
• Manage Branch Occupational Health and Safety Program ensuring implementation and compliance by staff and customers
• This Includes but not limited to: Monthly OH&S meetings management OH&S board kept up to date, minutes posted appropriate number of valid first aid certifications maintained Forklift drivers hold valid forklift certifications
• Responsible for training associates on all system and branch operation tasks, approved branch processes, policies and procedures and on customer service and product knowledge standards
• Mentor all branch staff on system and branch operations tasks striving for operational excellence
• Responsible for inventory management. This may include but not limited to: Cycle counting – requires product to be properly bin located Inventory accuracy Inventory loss
• Ensure branch is kept clean, product is organized and well merchandised, and displays are maintained and up to date
• Ensure warehouse and office equipment is regularly maintained and branch equipment and shelving/racking damangeis dealt with promptly
• Other duties as assigned.

Benefits

• Benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees