Branch Operations Coordinator | Civic Center

Wells Fargo Bank•San Francisco, CA

8d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. This role involves supporting customer experience through accurate transaction processing, promoting digital solutions, and making appropriate introductions to bankers. The position also entails completing operational activities while minimizing risks according to established policies, performing routine to moderately complex transactional, operational, and customer support tasks efficiently, and supporting the Branch Manager in operational tasks and scheduling. Additionally, the role involves resolving issues related to the daily operations of the teller line, supporting customers and employees in resolving or escalating concerns, and providing excellent service by demonstrating care, building relationships, and completing requested transactions. The Branch Operations Coordinator will identify information and services to meet customers' financial needs and motivate a diverse team to achieve full potential and meet established business objectives.

Requirements

1+ year of customer service and issue resolution support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
Ability to educate and connect customers to technology and share the value of mobile banking options
Ability to interact with integrity and professionalism with customers and employees
Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
Cash handling experience
Well-organized, independent and able to prioritize in a fast-paced environment
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
Knowledge and understanding of retail compliance controls, risk management, and loss prevention
Motivate others to achieve full potential and meet established business objectives

Responsibilities

Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
Complete operational activities while minimizing risks under established policies
Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
Support the Branch manager in operational tasks and scheduling
Resolve issues related to daily operations of the teller line, under direction of regional banking management
Support customers and employees in resolving or escalating concerns or complaints
Receive guidance from managers and exercise judgment within defined policies and procedures
Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
Identify information and services to meet customers financial needs
Motivate a diverse team to achieve full potential and meet established business objectives