Branch Operations Coordinator Helena East

Wells Fargo•Helena, MT

1d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. The role supports customer experience by processing and approving teller transactions, sharing digital banking solutions, and connecting customers with bankers. It completes operational activities while minimizing risk and performs routine to moderately complex transactional, operational, and customer-support tasks using knowledge of bank procedures, products, and organizational partners. The coordinator supports the Branch Manager with operational tasks and scheduling, resolves teller-line operational issues under the direction of regional banking management, and helps customers and employees resolve or escalate concerns. The role receives guidance from managers and exercises judgment within established policies and procedures. It also provides customer service, identifies services to meet customers’ financial needs, and motivates a diverse team to achieve business objectives.

Requirements

At least 1 year of customer service and issue-resolution support experience, or equivalent demonstrated through work experience, training, military experience, or education.

Nice To Haves

Ability to provide strong customer service by listening, eliciting information, and understanding customer issues.
Ability to educate and connect customers to technology and explain the value of mobile banking options.
Ability to interact with integrity and professionalism with customers and employees.
Ability to identify potential fraud or risky accounts and take appropriate action to prevent loss.
Cash-handling experience.
Well-organized, independent, and able to prioritize in a fast-paced environment.
Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
Relevant military experience, including personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to motivate others to achieve their potential and established business objectives.

Responsibilities

Accurately process and approve teller transactions.
Share digital solutions and make appropriate introductions to bankers.
Complete operational activities while minimizing risk under established policies.
Perform routine to moderately complex transactional, operational, and customer-support tasks efficiently.
Support the Branch Manager with operational tasks and scheduling.
Resolve daily teller-line operational issues under the direction of regional banking management.
Help customers and employees resolve or escalate concerns and complaints.
Provide excellent service by demonstrating care, building relationships, and completing requested transactions.
Identify information and services that meet customers’ financial needs.
Motivate a diverse team to achieve its potential and meet established business objectives.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues in a timely and effective manner.