Branch Operation Associate Manager Prices Corner Branch

Wells Fargo Bank•Wilmington, DE

1d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Associate Manager for its National Branch Network within the Consumer Banking and Lending division. The role leads and supervises teller-function risk and operations to deliver excellent customer service and colleague experience while ensuring timely, high-quality, compliant work. It manages teller-line scheduling and daily operations, makes operational decisions under regional banking management direction, and handles customer and employee concerns, escalating them when needed. The associate manager coaches and develops a diverse team, supports talent development and hiring, and manages the allocation of people and financial resources for branch operations. The role also interacts directly with customers, provides operational and customer support, consults with branch employees and managers, and contributes ideas to improve service and performance processes. This Loan Originator (LO) position may involve assessing customer needs and referring customers interested in dwelling-secured products to a SAFE team member. The role may assist customers but does not take applications or offer or negotiate terms of a dwelling-secured transaction. LO qualification and ongoing regulatory requirements apply. The schedule may include most Saturdays. The role is based at the Prices Corner branch in Wilmington, Delaware, and is not eligible for Visa sponsorship.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping with issue resolution, or equivalent experience demonstrated through work, training, military experience, or education.
At least 1 year of leadership experience.
Ability to work a schedule that may include most Saturdays.
Loan Originator candidates must meet Consumer Financial Protection Bureau qualification requirements and Wells Fargo policies, including applicable financial responsibility, character, general financial fitness, and criminal background standards; ongoing regulatory screening may also apply.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse work team.
Ability to provide strong customer service by listening, eliciting information efficiently, comprehending issues, and resolving complex customer concerns.
Customer service, operations, or financial services management experience in a high-volume, fast-paced, constantly changing environment.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Knowledge and understanding of banking laws and regulations.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical-thinking skills.
Relevant military experience working with military protocol and instructions, enlisted evaluations, or officer and leadership reporting.
Relevant military experience in personnel benefits management, military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise risk and teller-function operations to deliver exceptional customer service and colleague experience and ensure timely completion, quality, and compliance.
Provide feedback and suggest improvements to customer service, colleague experience, and performance management processes and tools.
Perform operational and customer support tasks.
Provide customer service, engage customers in conversations, and build relationships.
Manage teller-line schedules and daily operations.
Make decisions and resolve teller-line operational issues under the direction of regional banking management.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Help customers and employees resolve or escalate concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers; interact directly with customers.
Coach, motivate, and develop direct reports to help them reach their potential and meet business objectives.
Manage the allocation of people and financial resources for branch operations.
Mentor direct reports, support talent development, and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking an application or offering or negotiating transaction terms.