Branch Operation Associate Manager Prices Corner Branch

Wells Fargo & Company•Wilmington, DE

1d•Onsite

About The Position

Wells Fargo is seeking a Branch Operations Associate Manager for its National Branch Network within the Consumer Banking and Lending division. This Loan Originator (LO) position leads teller-line operations and risk oversight while supporting excellent customer service and a strong colleague experience. The role includes customer contact and may involve assessing customer needs and referring customers interested in dwelling-secured products to a SAFE team member. It does not include taking applications or offering or negotiating terms for dwelling-secured transactions. The position oversees daily teller-line schedules and operations, resolves operational issues under the direction of regional banking management, and ensures work is completed accurately, on time, and in compliance with applicable policies and regulations. It also includes coaching and developing employees, supporting hiring and talent development, and managing people and financial resources for branch operations. The work is based at 3215 Old Capital Trail, Wilmington, Delaware. Schedules may include most Saturdays. The role is not eligible for visa sponsorship.

Requirements

At least 2 years of experience assessing and meeting customer needs or helping resolve issues, or equivalent demonstrated through work experience, training, military experience, or education.
At least 1 year of leadership experience.
Meet Consumer Financial Protection Bureau qualification requirements for Loan Originator positions and comply with Wells Fargo policies, including applicable financial responsibility, character, general financial fitness, and criminal-background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.
Ability to work a schedule that may include most Saturdays.

Nice To Haves

Leadership skills, including the ability to build, develop, and motivate a diverse work team.
Ability to provide strong customer service by listening, efficiently eliciting information, comprehending complex issues, and resolving them.
Customer service, operations, or financial-services management experience in a high-volume, fast-paced, changing environment.
Ability to educate customers about technology and communicate the value of mobile banking options.
Ability to interact with customers and employees with integrity and professionalism.
Knowledge and understanding of banking laws and regulations.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical-thinking skills.
Relevant military experience, including familiarity with military protocols and instructions, enlisted evaluations, or officer and leadership reporting.
Relevant military experience in personnel benefits management, processing personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
Cash-handling experience.

Responsibilities

Lead and supervise risk and teller-function operations to deliver exceptional customer service and colleague experience and ensure timely, high-quality, compliant work.
Provide feedback and ideas to improve customer service, colleague experience, and performance-management processes and tools.
Perform operational and customer-support tasks.
Engage customers, provide excellent service, and build customer relationships.
Manage teller-line schedules and daily operations.
Make decisions and resolve daily teller-line operational issues under regional banking management direction.
Apply relevant regulations, policies, procedures, audit requirements, and escalation procedures.
Help customers and employees resolve or escalate concerns and complaints.
Collaborate and consult with branch employees, colleagues, and mid-level managers; interact directly with customers.
Coach, motivate, and develop a diverse team of direct reports to meet business objectives and reach their potential.
Manage the allocation of people and financial resources for branch operations.
Mentor direct reports, guide talent development, and assist with hiring.
Assess customer needs and refer customers interested in dwelling-secured products to a SAFE team member, without taking applications or offering or negotiating transaction terms.
Follow applicable risk and compliance programs, policies, procedures, and escalation and remediation requirements.