Branch Office Manager
About The Position
The Branch Manager is responsible for the overall direction of the hospice services for the service area of the branch. He/she is responsible for the employment of qualified hospice personnel; is responsible for the provision of hospice services, directly, and the delegation to and coordination of hospice personnel evaluations; is responsible for establishing standards of care to comply with federal and state regulations and guidelines. The Branch Manager, within a local market and branch office, successfully integrates clinical, financial, and operational success while providing overall leadership and supervision.
Requirements
- Demonstrated business acumen and problem solving skills.
- Demonstrates strong written and verbal communication skills.
- Strong leadership and supervision skills, including interviewing, coaching, delegating, training, and providing performance management.
- Excellent organizational, negotiation, and time management skills.
- Ability to communicate with empathy and tact with customers and the community.
- The ability to work independently while collaborating with agency leadership and personnel.
Responsibilities
- Plans, organizes, directs, and controls marketing goals and activities, staff assignments, and staff performance to achieve clinical and financial objectives.
- Conducts recruiting, hiring, performance management and development, and disciplinary actions for branch staff.
- Oversees all branch operations, is responsible to maintain appropriate staff levels in line with changing census.
- Reviews and manages monthly market financial statements.
- Maintains a good understanding of industry terminology, standards, and best practices.
- Maintains knowledge of agency clinical management software (HCHB).
- Maintains ongoing, positive work relationships with local facilities, physician offices, and all referral sources.
- Works in conjunction with cluster partners and Agape Resources to align branch goals with organizational goals.
- Consults with Agape Resources to ensure that branch operations are in alignment with organizational policies and procedures.
- Reports, investigates and responds to customer complaints in a timely fashion.
- Prepares for and attends all Patient Care Conferences and staff meetings.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Disability
- Pre-Tax Savings Accounts
- ancillary benefits
- 100% Employer Paid Basic Life Insurance
- Employee Assistance Program
- Generous Paid Time Off plan
- 6 paid holidays annually
- Employee Referral Bonuses
- 401K Retirement Plan & Employer Match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
