Branch Office Manager (REVENUE ADMINISTRATOR III)

State of Maryland•Washington County, MD

2d•Onsite

About The Position

The Taxpayer Services Division is seeking a highly motivated and organized individual to manage the staff at our Hagerstown Branch Office. This position plans, organizes, and directs or assists in the direction of the operational work of subordinate staff for the Hagerstown Branch Office for the Comptroller of Maryland. Responsibilities also include answering inquiries and complaints from taxpayers and the general public via phone, in person, and through the on-line CRM application. This position devises and implements systems and procedures for recording and processing payment transactions using Trip 21 and Fairfax 5.0 systems. This position oversees and ensures that payments received in the branch office are processed daily. It also involves reviewing and approving leave, monitoring staff coverage, and preparing daily statistical reports on unit operations. The role requires promoting and ensuring compliance with policies, rules, regulations, and procedures related to state tax laws. This position is considered essential emergency personnel, ensuring adequate staffing during normal work hours and availability during emergencies. This position is not telework eligible. Employees are unable to prepare tax returns outside of job requirements or work for a private accounting company. The nature of the position may involve exposure to uncomfortable or unpleasant surroundings and handling upset or irate taxpayers. Employees may be assigned duties requiring the operation of a motor vehicle and will need a valid Maryland driver's license. Work may involve special physical demands such as lifting 25 to 35 pounds and delivering supplies. Evening and weekend work may be required during peak times of the year. Leave may be limited during certain times of the year due to high volume events, projects, or special assignments.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
Six years of professional work experience in auditing, accounting, tax law, general management, or customer service.
One year of professional work experience involving supervising revenue administrators, accountants, or auditors, or providing legal advice requiring the interpretation of tax laws in the capacity of a tax professional, or having been in a responsible administrative or management capacity.
Possession of a driver's license valid in the State of Maryland (if assigned duties requiring operation of a motor vehicle).
Must be at least 18 years of age.

Nice To Haves

Prior supervisory/management experience.
Customer Service Experience.
Organizational skills.
Experience with personal computer and software applications.
Knowledge and experience in Maryland and Federal tax laws and forms.
Communication skills - Verbal
Communication skills - Written

Responsibilities

Manage the operations of the Hagerstown branch office of the Taxpayer Services Division.
Plan, organize, and direct or assist in the direction of the operational work of subordinate staff.
Answer inquiries and complaints from taxpayers and the general public via phone, in person, and through the on-line CRM application.
Devise and implement systems and procedures for recording and processing payment transactions using Trip 21 and Fairfax 5.0 systems.
Oversee and ensure daily processing of payments received in the branch office.
Review and approve leave.
Monitor staff coverage of the branch office.
Prepare and assist in the preparation of daily statistical reports on unit operations.
Promulgate, promote, and ensure compliance with policies, rules, regulations, and procedures with the tax laws and regulations of the State.
Ensure the branch office is adequately staffed during normal work hours and is available during emergency situations.
Operate a motor vehicle as assigned.
Lift 25 to 35 pounds and deliver supplies.