Branch Network Training and Development Lead
About The Position
As the Training & Development Lead, you’ll play a central role in shaping the long‑term capability, confidence, and performance of our retail branch network. This is a highly influential position where you’ll design and deliver high‑impact learning strategies that equip colleagues with the skills they need for today and for the future. You’ll create scalable, modern learning solutions that elevate product knowledge, strengthen customer experience, and embed a strong culture of compliance and professionalism. From digital learning to workshops, coaching to onboarding, you’ll translate organisational goals into practical development pathways that help every colleague deliver outstanding, member‑centred outcomes. This is an exciting opportunity to drive lasting change, support major initiatives, and ensure our branch network is brilliantly prepared for what comes next. The role is Hybrid with a base location of Monument Branch (Newcastle) and a requirement to travel to other Branches in the Network when required.
Requirements
- Proven experience designing and delivering high-quality training across a range of formats including classroom, digital, blended and on-the-job learning.
- Ability to translate complex operational or regulatory requirements into engaging, accessible learning experiences.
- Experience delivering training to colleagues at all levels, including senior leaders.
- Strong collaboration skills.
- Experience working alongside senior leaders, Branch Managers, and cross-functional teams.
- Ability to facilitate confidently, communicate clearly, and engage diverse audiences.
- Curiosity, adaptability and a forward-thinking mindset.
Nice To Haves
- Experience in training the trainer.
- A formal training or learning qualification.
- Experience within financial services or another regulated environment.
Responsibilities
- Design and deliver high-impact learning strategies.
- Create scalable, modern learning solutions.
- Translate organizational goals into practical development pathways.
- Facilitate workshops, coaching sessions, and structured development programs.
- Support leaders to embed learning consistently within their teams.
- Identify capability gaps and shape targeted development activity using insights from KPIs, QA outcomes, customer feedback, and compliance data.
- Explore new learning approaches, technologies, and best practices.
Benefits
- Competitive annual salary based on above-market pay scales
- Corporate bonus scheme (on target 10%, up to a maximum 15%)
- Pension scheme (up to 9% employer contribution)
- Annual performance related pay reviews
- Colleague mortgage scheme
- Electric car salary sacrifice scheme
- Life assurance (4x salary)
- Income protection
- Access to our financial advisers
- Access to a range of high street and online discounts
- 30 days’ annual leave + bank holidays (rises to 30 with length of service)
- The option to buy and sell up to 5 days’ holiday
- Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood
- Access to a health cash plan through a Medicash scheme
- Access to an employee assistance programme
- Free onsite gym at our Cobalt head office and access to discounted gyms
- Two paid volunteering days’ each year
- Cycle to work scheme
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
