Branch MSR I (2786)

STATE DEPARTMENT FEDERAL CREDIT UNION • Alexandria, VA

2d • Hybrid

About The Position

State Department Federal Credit Union is seeking a Branch MSR I. This role is responsible for assisting members and potential members with their financial needs, including explaining credit union services, processing transactions, resolving inquiries, and directing members to appropriate resources. The position combines teller operations with exceptional customer service to enhance member satisfaction and promote the credit union’s products and services.

Requirements

• Minimum of 1 year of experience in teller or customer service roles, including cash handling and sales
• Excellent interpersonal and communication skills
• Strong organizational and judgement capabilities
• Proficiency in typing and working in a Windows-based PC environment

Responsibilities

• Process transactions such as deposit, withdrawals, transfers, loan payments, money orders, and credit card advances with accuracy and efficiency
• Perform opening and closing duties for the branch as assigned.
• Deliver exception service to members through in-person interactions, phone calls, and digital banking messaging, ensuring their needs are effectively addressed.
• Utilize sales techniques to cross-sell credit union products and services based on member profiles.
• Maintain compliance with SDFCU's policies, including BSA/Compliance logs.
• Collaborate with team members to ensure operational efficiency.
• Provide feedback to supervisors regarding teller line operations and member interactions.
• Promote the credit union's positive image within the community.

Benefits

• Competitive salaries
• Exceptional health, dental, and vision insurance within the first 30 days of employment
• Matched 401(K) plan with up to 4% SDFCU contribution
• Diversity and Inclusion initiatives
• 12 paid holidays a year, including your birthday
• Potential work-from-home options after the introductory period
• Generous Paid Time Off (vacation and personal days)
• Tuition Reimbursement
• Commute/Parking Incentives
• Gym Reimbursement
• Team Bonding events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed