MSR - Branch

RAIZ FEDERAL CREDIT UNION•El Paso, TX

11d•$17 - $26•Onsite

About The Position

This position reports to branch management and is responsible for handling member interaction and transactions at the branch. Provides guidance and answers questions related to credit unions and all other related services. Knowledgeable technology-driven expert who is educated about all services provided. Attends required training and demonstrates a willingness to continue learning. Supports cross-selling efforts and solves problems within the first interaction by providing world-class member service. Requires someone who is enthusiastic about educating members on our products and services and creating a positive member experience. You will provide guidance in resolving complex and/or escalated issues while maintaining a professional demeanor. You will be an empowering mentor who is a: A trusted expert A natural communicator A champion for our members and the community A guide through the moments that matter the most to our members

Requirements

High school degree or equivalent.
A minimum of two years credit union and/or banking experience.
Demonstrated leadership and interpersonal abilities.
Understanding of financial industry concepts, related laws, and regulations.
Must have good communication and interpersonal skills.
Critical thinking and problem-solving skills.
Detail-oriented, and ability to multi-task.
Proficient in Microsoft Office and web-based applications.
Excellent interpersonal and communication skills, including the ability to positively interact with team, management, vendors, and members; proficiency in effective verbal and written communication.
Ability to multi-task, effectively organize, plan, and manage time while applying critical thinking and problem-solving skills.
Knowledge of functions relating to cash and ATM operations.
Ability to resolve complex situations and diffuse escalated interactions.
Complies with all Bank Secrecy Act (BSA) rules and regulations, in addition to Customer Identification Program (CIP).
Attends required annual BSA training and required compliance training.

Nice To Haves

College hours preferred.
Sales experience such as insurance sales, financial advising, lending, and selling capacity of products and services preferred.
Experience in member service operations, including a comprehensive understanding of member needs, in order to exceed their financial goals.
Assisting in placing travel notes, disputes, fraud cases and general account maintenance.
Will issue, activate debit cards as well as assist in training member to use ATMs and ITM.

Responsibilities

Handling member interaction and transactions at the branch.
Providing guidance and answering questions related to credit unions and all other related services.
Supporting cross-selling efforts and solving problems within the first interaction by providing world-class member service.
Educating members on products and services and creating a positive member experience.
Providing guidance in resolving complex and/or escalated issues while maintaining a professional demeanor.
Initiating and leading conversations to identify and assess member needs.
Giving sound advice considering members’ best interests and assisting members with any questions and helping them understand complex or intimidating topics.
Setting up, servicing, unlocking and troubleshooting for Online/Mobile banking issues and Personal Audio Teller.
Establishing new membership, maintenance accounts, opening Checking Accounts, IRAs, Business Accounts, Certificate of Deposit, and Special Accounts.
Proactively retaining accounts and ensuring the effective closure of all accounts as needed.
Handling member interaction and transactions at the branch such as large deposits, cash advances, wires, and saving bonds.
Processing incoming mail and return mail.
Processing corporate checks, on-us checks, temporary checks, line-of-credit advances, account transfers, payoffs, and all negotiable instruments.
Fulfilling member service requests and conducting thorough research to promptly resolve any discrepancies.
Collaborating with the consumer loan department in taking applications and facilitating loan closings.
Processing loan maintenance, due date changes, release of liens, vehicle shipments letters, CPI (Insurtrak), and replacing of collateral.
Proactively cross-selling and maintaining GAP, DPW, Warranties, and Credit Life/Credit Disability.
Interacting with members via audio and video.
Assisting in auditing signature cards.
Reviewing and processing required forms for power-of-attorney, while also offering notary services.
Attending required training and demonstrating a willingness to keep learning.
Complying with all Bank Secrecy Act (BSA) rules and regulations, in addition to Customer Identification Program (CIP).
Assisting with other duties as assigned or identified.