Branch Member Service Consultant 1

American First Credit U•Eastvale, CA

10d•$20 - $25•Onsite

About The Position

As an Member Service Consultant (MSC) you can look forward to providing credit union products and services to new and existing Members in our Eastvale Branch located in Eastvale, CA. MSC is a universal role that delivers high quality service to both internal and external members with the ability to multi-task. A key element in this service delivery is to identify the member’s financial needs and recommend an appropriate credit union product. The MSC has initial contact with individuals requiring membership, account openings, account transactions and general customer service assistance. In addition, this position will also assist with teller duties. This position will also be required to produce a qualified volume of referrals while providing superior Member service.

Requirements

One or more year’s experience in sales, cash handling and customer service.
Knowledge of consumer loan products.
Experience in a sales-oriented environment, preferably financial industry.
Excellent communication and Member service advisory skills.
Proficient computer skills with working knowledge of word processing and spreadsheet software.
Ability to follow written and verbal instruction.

Responsibilities

Providing credit union products and services to new and existing Members.
Delivering high quality service to both internal and external members.
Identifying member’s financial needs and recommending appropriate credit union products.
Assisting with membership, account openings, account transactions and general customer service.
Assisting with teller duties.
Producing a qualified volume of referrals while providing superior Member service.