Branch Manager

Five Star Bank, Ca•Chico, CA

8d•Onsite

About The Position

Five Star Bank is an award-winning and high performing $5 Billion community business bank operating through 9 offices - 5 in the Capital Region, 1 in Chico, 1 in Redding, 2 in the San Francisco Bay Area, as well as administration offices in Newport Beach and Downtown Sacramento. With an emphasis on commercial real estate and small to medium sized businesses, we partner with organizations to help them be successful by providing highly customized banking solutions. Organizations bank with us because of our entrepreneurial and empathetic spirit, speed to serve and deep connection to our market. And they trust us. The Branch Manager is responsible for overseeing the daily operations of the branch and ensuring an exemplary customer service experience. This role involves overseeing transactions, account maintenance, and supporting branch operations while adhering to company policies and regulations.

Requirements

5 or more years of banking operations experience including management experience
Thorough knowledge of all aspects of Branch Operations
Working knowledge of computers including use of Word, Excel, Outlook
Commitment to excellence and high standards
Displays superior customer service skills
Excellent written and verbal communication skills
Acute attention to detail
High School Diploma or equivalent

Responsibilities

Manages and trains staff on daily responsibilities, policies, and procedures
Process all deposits and withdrawals transactions, ensuring accuracy and compliance
Open new accounts and perform necessary account maintenance
Complete daily tasks efficiently and on time
Identify and resolve issues by examining relevant documents and records
Approve transactions and utilizes signing authority within delegated limits
Report on unusual and suspicious activity to the BSA Officer or Designee
Assist operations staff and management with development and implementation of new policies and procedures
Provide branch coverage as needed during staff absences that would cause an office to have less than the minimum number of people required to operate for the day
Adhere to Five Star Bank policies and procedures
Process all courier/mail/ATM and night drop deposits, as well as telephone/fax transfers
Process all over-the-counter deposits and withdrawals
Process wire transfers
Process loan payments and balance teller cash drawer daily
Complete research requests for customers and reconcile Ban Control accounts daily
Balance Branch Cash Recap
Comply with all Anti-Money Laundering Laws and Regulations
Complete file maintenance, change of addresses, and order checks and deposit slips
Verify monthly certifications and manage new account signer changes
Ensure GL and bank control balances are accurate
Complete daily NSF/Non-Post Items and reports
Review call back for accuracy
Order cash for the branch and manage cash shipments
Open new accounts for personal and businesses
Approve deposits, cash limits, outgoing wires, and review RDC and Oasis
Place Reg CC holds and prepare documents
Audits all new account documentation for accuracy
Verifies all completed operations certifications (monthly, quarterly, semi-annually)
Completes annual performance appraisals for staff
Resolves/follow up of customer complaints and problems