Branch Manager - Trafficway Branch Kansas City, MO

First National Bank of Omaha•Kansas City, MO

5h•Onsite

About The Position

The Branch Manager is accountable for the operational success and overall performance of the assigned FNBO branch. This role leads and coaches branch staff to deliver a high-quality customer experience, meet customer needs, and achieve company and business-unit goals. The manager oversees branch operations, compliance, staffing and controllable expenses; coordinates business and community development activities; and supports effective change management. The Branch Manager coaches employees in customer advice and guidance, financial-planning conversations, needs-based product and service recommendations, sales performance, and customer outreach. The role includes running weekly team huddles, maintaining and discussing branch scorecard metrics, observing customer interactions, managing the branch floor, and performing banker and teller duties when needed. The manager also hires and develops employees, provides regular feedback, addresses performance issues, and ensures operational, cash-handling, account-opening, transaction-processing, and regulatory standards are met. This position is expected to work onsite at the posted location in Kansas City, Missouri. Work location may change based on business needs. Compensation is listed as a base-pay range of $66,659 to $113,319, with the final offer depending on work experience, education, and skill level. The role requires S.A.F.E. Act registration with the Nationwide Mortgage Licensing System (NMLS), along with meeting applicable financial responsibility, character, credit, and background standards and ongoing regulatory requirements.

Requirements

Bachelor’s degree or equivalent experience.
Demonstrated leadership ability and management skills.
Previous work experience in a retail sales environment.
Oral and written communication skills.
Desire to meet the financial needs of customers and the community.
Ability to problem solve.
S.A.F.E. Act registration with the Nationwide Mortgage Licensing System (NMLS) and ability to meet applicable financial responsibility, character, credit fitness, criminal background, and ongoing regulatory standards.

Nice To Haves

Previous management experience.
Previous retail banking experience.
Knowledge of bank products and services and branch functions.

Responsibilities

Work with the team to help meet budgeted company and business-unit targets.
Coach employees to provide customer advice and guidance, support customers’ financial planning needs, and partner effectively with FNIP partners.
Ensure staff use needs-based selling techniques and explain product and service features and benefits consistently with applicable terms and conditions.
Run effective weekly 30-minute partner huddles, recognize team accomplishments, and maintain and discuss branch scorecard metrics and Retail Update Video messaging.
Demonstrate effective leadership and change management.
Observe employees’ customer conversations and coach them on effective use of the IMPAX model.
Maintain an active presence on the branch floor, ensure customers are greeted, minimize wait times, and adjust staffing resources to serve customers.
Perform banker and teller duties as needed.
Coach employees and hold the team accountable for timely, effective customer outreach using Salesforce.
Use employee development plans, provide coaching, and address performance issues with mutually beneficial plans of action.
Monitor In Moment survey results, respond to customer issues, and coach toward a customer satisfaction score of 90%.
Use Banker and Teller Attributes in coaching and hiring, support sales accountability, and conduct regular one-on-one employee conversations with coaching, feedback, and performance actions.
Apply performance plans when employees are not meeting acceptable sales, advice, and guidance expectations.
Manage controllable expenses, branch-initiated fee waivers, and staffing efficiency against budgeted targets.
Support DocuSign adoption targets for new accounts and account maintenance.
Minimize branch-controllable fraud, DDA charge-offs, and teller out-of-sequence losses in line with leadership and finance targets.
Ensure account-opening criteria and transaction-processing procedures are followed and appropriate risk decisions protect customers and the bank.
Coach the team to provide digital signature cards at least 80% of the time and ensure hard-signed signature cards are scanned into FirstWork within 24 hours of opening or uploading new accounts.
Monitor Deposit/Customer workflows, the FIRE database, and other assigned error reports daily; identify and address issues within 48 hours of notification and resolve outstanding issues within 30 days.
Ensure branch cash and negotiable items are maintained according to bank standards.
Ensure direct reports and teams meet compliance requirements, including Incentive Plan rules, and address employee performance issues as needed.
Ensure the branch achieves a passing score on all onsite and offsite assessments.
Notify the Market Director by email when working with HR and employees on performance plans and terminations.
Coordinate business and community development activities.

Benefits

Competitive pay.
401(k) with matching contributions.
Paid time off and paid holidays.
Medical, dental, vision, life, and disability insurance.
Flexible benefit plans.
Employee wellness program.
Career development, training, career coaching, and job shadowing.
Tuition assistance.
Employee banking benefits and other discounts.
Recognition and rewards from executive leadership, managers, peers, and business partners.
Health savings account (HSA) and dependent care benefits.
Growth opportunities.
Short-term and long-term disability insurance.
Work-life balance.