Branch Manager

TCT Federal Credit Union•Village of Cambridge, NY

45d•$63,500 - $95,315•Onsite

About The Position

The Branch Manager is responsible for leading all branch operations, ensuring exceptional member experience, and achieving established goals for growth, service, and compliance. This position oversees daily branch activities, including member service, lending, staff supervision, and operational integrity, while leading and holding team members accountable for performance, growth, and development. The Branch Manager sets the tone for the branch’s culture, modeling professionalism, accountability, and a strong commitment to TCT’s mission, core values, and philosophy of “Member First,” while driving the growth and development of both people and products. We are hiring for this position in advance to allow sufficient time for a smooth transition and training before the current Cambridge Branch Manager retires in December.

Requirements

High School Diploma or equivalent.
Thorough knowledge of credit union services and products.
Clear understanding of branch operations and functions.
Knowledge of legal and regulatory requirements.
At least 5 years of progressively responsible experience, including practical lending knowledge in a credit union, bank or other financial institution.
A strong leader and team coach with proven management and supervisory experience.
Brings integrity, sound judgment, and a genuine commitment to delivering an exceptional member experience.
Highly organized and analytical, with strong communication, relationship-building, conflict resolution, and problem-solving skills.
Demonstrates moderate Excel proficiency and the ability to use data analytics to monitor performance, identify trends, and support decision-making.
Comfortable using relevant systems and business equipment, and confident in guiding, developing, and inspiring a high-performing team.

Nice To Haves

Bachelors/associate’s degree in business, Finance, or related field preferred; equivalent work experience will be considered.
Experience in business development, relationship building, and ethical sales is preferred.

Responsibilities

Lead, coach, and motivate branch employees to deliver exceptional service and meet individual and team performance goals.
Foster a collaborative, positive, and member-focused work environment where all team members are encouraged to develop to their highest potential through training and coaching.
Conduct regular staff meetings, training sessions, 1:1 monthly coaching sessions, in-the-moment coaching, and performance evaluations.
Support employee development by partnering with the training department to identify training needs and promoting internal career growth.
Ensure that internal audit requirements are met and be able to work with the appropriate departments to resolve staff-related issues as well as member problems within established policies and guidelines.
Perform community outreach to build ongoing relationships with our Member SEG’s and bring on new business.
Help improve operations as part of the leadership team while supporting strategic goals.
Be accountable for the overall performance and operational efficiencies of the branch and any other duties as required.
Ensure members receive prompt, courteous, and accurate service for all financial needs.
Promote credit union products and services that meet member needs, strengthen loyalty, and support overall growth objectives.
Represent the credit union in the community through outreach, partnerships, and participation in local events.
Identify opportunities to strengthen relationships with existing members and attract new ones.
Oversee all branch operations, including cash handling, security, auditing, and balancing activities.
Maintain compliance with all federal regulations (NCUA, BSA, OFAC, etc.) and internal policies.
Ensure proper internal controls and adherence to credit union procedures.
Resolve complex member issues and operational problems efficiently and professionally.
Manage consumer and home loans, ensuring accuracy and compliance with policy guidelines.
Monitor branch performance metrics including deposits, loans, member growth, and service quality.
Prepare and analyze reports to track progress toward branch goals.
Drive cross-offer results by modeling needs-based conversations and ensuring the team consistently identifies and refers to relevant products and services.