Branch Manager - University Hills

PNC Bank•Denver, CO

1d•Onsite

About The Position

PNC is hiring a Branch Manager for its retail organization, based in Denver, Colorado. This in-office role leads branch performance, customer experience, sales, team development, and risk management. The manager drives revenue and customer loyalty through consultative client interactions, branded sales processes, consumer and business household acquisition, share-of-wallet growth, and ecosystem partnerships. The role also advances business banking results through business development and community involvement. The Branch Manager leads a high-performing team by attracting, onboarding, coaching, developing, and retaining employees. The manager guides the team in delivering differentiated service through technology-enabled and omnichannel interactions, resolving problems, and providing advice-oriented solutions that support customers’ financial well-being. The position oversees operational, human-capital, reputational, and business risks; promotes sound sales practices; and ensures compliance with applicable regulations, policies, and procedures. The successful candidate models PNC’s values, supports an inclusive workplace, manages performance and talent development, and demonstrates customer focus and effective risk management. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks under Consumer Financial Protection Bureau regulations. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically at least 5 years of related experience.
At least 2 years of previous supervisory experience.
Ability to serve as a Notary Public in the applicable state.
Demonstrate appropriate knowledge, skills, and abilities for the role, including customer focus and risk management.
A university or college degree is typically not required; comparable combinations of education, job-specific certifications, and experience may be considered in lieu of a degree.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience
Customer loyalty
Decision making
People management
Proactive behavior
Results-oriented approach
Branch banking services
Delegation
Digital awareness
Effective communication
Managing multiple priorities
Sales management

Responsibilities

Plan and execute priorities to drive all aspects of branch performance.
Drive revenue and customer loyalty through consultative client interactions and solutions that support financial well-being.
Create a differentiated customer experience and make banking easy in an omnichannel environment.
Lead and influence a broad range of ecosystem partners.
Manage risk and compliance in a complex business environment.
Attract, onboard, coach, develop, and retain branch team members.
Lead and execute a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue by acquiring consumer and business households, expanding share of wallet, and effectively leading ecosystem partnerships.
Drive business banking results through business development and community involvement.
Coach employees in consultative selling and customer engagement, including technology-enabled interactions.
Lead effective problem resolution and connect PNC resources to deliver a seamless omnichannel customer experience.
Manage employee performance and activity expectations through ongoing performance management.
Promote an inclusive workplace and model PNC values.
Manage operational, human-capital, reputational, and business risks; mitigate sales practice risk; and ensure compliance with regulatory guidelines and established policies and procedures.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service
Incentive-eligible compensation based on company, business, and/or individual performance