Branch Manager - University Hills

PNC•Denver, CO

2d•$90,750 - $151,250•Onsite

About The Position

The Branch Manager leads PNC’s retail branch in Denver, Colorado, managing priorities and executing plans to drive branch performance, revenue, customer loyalty, and financial well-being. The role delivers a differentiated customer experience through consultative interactions, technology-enabled service, and seamless support across channels. The manager also leads relationships with ecosystem partners and is accountable for risk management and compliance in a complex business environment. The manager leads the branch’s sales process and business development, grows consumer and business relationships, and coaches employees in consultative selling. The role builds and retains a high-performing team through hiring, onboarding, coaching, development, and ongoing performance management. It also manages operational, human capital, reputational, and business risks while ensuring compliance with regulatory guidelines and PNC policies. This is an in-office position. Candidates must be able to serve as a Notary Public in the applicable state and will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically 5 or more years of related experience or product knowledge.
At least 2 years of previous supervisory experience.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
Demonstrated knowledge, skills, and abilities appropriate to the role.
No degree is required; a comparable combination of education, job-specific certifications, and experience may be considered.
No required certifications.
No required language assessments.

Nice To Haves

Accountability
Banking
Client counseling
Customer experience
Customer loyalty
Decision making
People management
Proactive behavior
Results orientation
Branch banking services
Delegation
Digital awareness
Effective communications
Managing multiple priorities
Sales management
Foundational understanding of balance sheets and income statements

Responsibilities

Plan and execute priorities to drive all aspects of branch performance.
Lead a branded sales process to achieve sales targets and customer loyalty.
Grow branch revenue through acquiring consumer and business households and increasing share of wallet.
Drive business banking results through business development and community involvement.
Coach employees in consultative selling and customer financial well-being.
Lead the delivery of a differentiated client experience, including technology-enabled interactions and effective problem resolution.
Connect customers with PNC resources to provide seamless service across channels.
Acquire, onboard, coach, develop, and retain branch team members.
Manage employee performance and ensure employees meet performance and activity expectations.
Cultivate an inclusive workplace and model PNC values.
Manage operational, human capital, reputational, and business risks.
Mitigate sales-practice risk and ensure compliance with regulatory guidelines, policies, and procedures.
Lead and influence a broad range of ecosystem partners.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Backup child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, subject to applicable law
15 to 25 vacation days each year, depending on career level and years of service