Branch Manager - Norwalk

First National Bank•Norwalk, OH

5d•Onsite

About The Position

The role of the Branch Manager is to be responsible for the effective management of the employees as well as the day-to-day operations of the branch. In addition, to inspire staff to build rapport and provide outstanding service to the Bank clients and leading by example.

Requirements

Decision making and problem resolution abilities.
Solid written and verbal communication skills.
Knowledge of features and benefits of all bank products.
Professional behavior and attendance.
Working knowledge of bank policies and procedures.
Ability to grow and mentor a team.
Ability to effectively respond and present information to customers, bank personnel and the public.
Basic understanding of how to operate standard business equipment.
Skilled in Microsoft Office.
Excellent interpersonal and customer service skills.
Excellent time management skills with a proven ability to meet deadlines.
Ability to prioritize tasks and to delegate them appropriately.
High School Diploma or equivalent required.
NMLA is/will be required.
2-5 years of related work experience required.

Nice To Haves

Availability to work 2-3 Saturdays a month.

Responsibilities

Responsible for managing the branch office to meet the financial services needs of our customers and increase business profitability.
Responsible for daily decision making and problem resolution, building internal and external relationships/partnerships with customers and bank personnel.
Providing periodic reports for compliance.
Manage overall bank operations for the office frontline.
Develop and maintain relationships with clients and business customers and assist with local business development.
Help implement strategies to achieve goals for the office as part of the banks overall strategic plan.
Ensure the office’s compliance with operation policies and procedures along with outside regulatory requirements.
Demonstrate a deep understanding of products and present benefits by cross-selling to existing and new customers while referring customers to other departments of the bank as needed.
Track teller referrals, assist in consumer loan sales and new account set-up .
Supervising and coaching of staff to promote and provide a culture of excellent customer service and teamwork.
Ensure the branch is staffed and scheduled accordingly, fills in for any branch position as needed.
Assist in recruiting/staffing, conduct CSR reviews, and assist in their training and development.
Maintain communication with upper management and attend scheduled meetings.
Be involved in community events. Events may occur outside of regular banking hours.
Responsible for compliance needs and risk management by ensuring the following tasks are completed diligently: Alarm testing, audits, implementation of established daily security procedures, Daily monitoring of overdrafts, keeping losses to a minimum by adhering to established polices and keeping CSRs well informed, Maintaining customer service standards, ensure completion of online training courses for self and staff, Scheduling of staff to reduce expenses while still providing a secure environment, Wire transfer authorization, ATM balancing, vault, branch, and CSR balancing, Night drop monitor, complete online banking enrollments and other daily maintenance requests.
As manager, serve as the resource for more complicated customer requests or circumstances, facilities management, approval of branch bills, and assist in weekly loan collection as needed.