Branch Manager - Fort Gaines

Regions Bank•Fort Gaines, GA

1d•$54,815 - $71,604•Onsite

About The Position

At Regions, the Branch Manager maintains an engaged, operationally sound, high-performing team focused on improving customers’ financial wellness. The role is a player-coach position that oversees branch operations, directly manages associate performance, and guides associates in understanding and meeting customer needs. The Branch Manager drives results through personal sales performance and by ensuring the team meets or exceeds sales, quality, and service goals while maintaining an efficient, compliant branch. The position builds customer relationships, identifies needs, and helps customers establish paths toward their financial goals. It requires individual drive and competitiveness, teamwork, comfort in a fast-paced environment, and personalized customer service. The role is incentive eligible, requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS), and is exempt from Fair Labor Standards Act timekeeping requirements and not eligible for overtime pay. It may be filled at a higher level depending on the candidate’s qualifications and experience.

Requirements

High school diploma or GED.
Two years of experience in financial services, sales, or sales management.
Obtain an active Life Insurance License within the first 12 months and maintain continuing education for licensing requirements.
Ability to work on Saturdays as needed.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to demonstrate mastery of advice, guidance, and education concepts.
Ability to handle multiple priorities simultaneously.
Ability to provide effective feedback and guidance.
Excellent communication and customer service skills.
Excellent leadership and problem-solving skills.

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the Financial Services industry.
Five years of banking and/or lending experience.
Five years of relationship-based client consultation experience.

Responsibilities

Lead a small team of branch associates in generating new revenue by identifying customer needs and providing guidance on Regions solutions.
Conduct outside sales to generate new business clients and maintain and expand consumer and business banking relationships.
Educate associates, customers, and surrounding communities about financial wellness practices and bank technology and digital solutions.
Coach and develop branch associates using the iConnect Sales, Service and Coaching process, with guidance from mentors, senior managers, and internal support partners.
Provide timely coaching to strengthen associates’ product knowledge and ability to identify customer needs.
Educate and advise customers on Regions Consumer and Business products and services, including loans, deposits, annuities, and life insurance.
Ensure an optimal customer experience, including assisting with transactions, greeting customers, and processing transactions as needed.
Resolve escalated customer and associate issues and counsel associates in partnership with senior leadership and Human Resources.
Manage recruiting and selection for the assigned branch.
Maintain relationships with Line of Business partners and refer customers to internal experts when they have complex financial needs.
Follow bank policies, procedures, audit requirements, laws, and regulations; complete role-specific operational risk duties and ensure branch associates complete assigned risk-management duties.
Manage, identify, and report operational risks and promote sound banking practices.

Benefits

Paid vacation and sick time.
401(k) with company match.
Medical, dental, and vision benefits.
Disability benefits.
Health Savings Account.
Flexible Spending Account.
Life insurance.
Parental leave.
Employee Assistance Program.
Associate Volunteer Program.
Commission incentive plan based on performance against defined metrics and goals.
Formulaic incentive plan based on performance against defined metrics and goals.