Branch Manager - Fort Collins

Bellco Credit Union•Fort Collins, CO

1d•Onsite

About The Position

The Branch Manager is responsible for leading all aspects of customer relationships delivered through the branch. This encompasses retail, small business relationships, and community business development. The Branch Manager is responsible for branch profitability and branch operations. This role indirectly supervises all branch positions and directly supervises Member Service Advocates and the Assistant Branch Manager. The role involves frequent contact with credit union members, other credit union branches/departments, credit union officials, auditors, vendors, local community members and businesses, and all internal staff.

Requirements

Bachelor's degree in Business/Finance or equivalent work experience.
Minimum 3 years financial services experience
Minimum 1 year of leadership experience including the MIT program, opening and closing duties preferred
Loan experience preferred
Strong interpersonal, sales, and relationship management skills
Strong written, verbal and communication skills
Ability to provide leadership and handle multiple priorities under time constraints
Working knowledge of Microsoft Office desktop applications
Be available to work as scheduled and report to work on time.
Be willing to accept supervision and work well with others.
Comply with all organizational policies, the Employee Handbook, Code of Conduct, and required annual training.
Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization.
Adheres to safe working practices and always follows all organizational safety policies and procedures.
Demonstrates compliance with all state, federal and all other regulatory agency requirements.
Ensure strict confidentiality of all records and PII.

Nice To Haves

opening and closing duties preferred
Loan experience preferred

Responsibilities

Demonstrates Bellco’s Act Nice Behaviors and Core Values in all interactions with members, prospective members, and personnel in other Bellco departments.
Responsible for overall branch financial results, operations effectiveness, productivity, and cost effectiveness.
Gains and maintains a strong knowledge of Bellco products and services and can accurately enter and complete transactions, loan applications and account openings in Bellco systems.
Conducts daily huddles and monthly one-on-ones with branch staff.
Evaluates, develops, motivates and trains branch personnel, coaches staff in sales and service activities.
Ensures branch staff have strong product and process knowledge.
Successfully recruits, hires, trains and navigates performance issues, etc.
Proactively mitigates risk for Bellco through sound leadership, communication, and guidance of decisions made within the branch.
Partners with Regional Director and Human Resources appropriately.
Supports company messages and initiatives.
Takes ownership of having tough conversations with the team and is an advocate for change.
Manages losses and other risk issues and ensures financial losses are within acceptable guidelines.
Understands and effectively implements all appropriate regulations.
Ensures branch effectiveness and adherence to all branch operations, procedures, and compliance.
Maintains thorough knowledge of lending process, Security and Fraud procedures, and functions of all automated equipment.
Serves as a branch-wide source of knowledge on credit union operating procedures in order to provide necessary support to branch staff.
Conducts ongoing analysis of branch activities, workflow and operations with a specific strategy devised towards meeting corporate goals.
Recommends and helps develop and implement new policies and procedures.
Assists in defining and developing strategy needed to set or meet organizational goals.
Provides a valuable and enjoyable experience to both internal customers and members during interactions.
Consistently suggests ways to improve the member/customer experience through improved processes and technology.
Ensures established branch goals and metrics are met including goals for other business groups/partners that work with the branch (i.e. wealth management).
Motivates staff to success.
Maintain positive relationships with other departments, which may include (but are not limited to): Legal Compliance, Human Resources, Operations Teams
Regular and punctual in person attendance.
Performs other related duties as assigned by management.