Branch Manager III - Fort Collins Mulberry, CO

Southstate Bank•Fort Collins, CO

3d•Onsite

About The Position

The Branch Manager III is responsible for leading and coaching the branch team, overseeing the administration and coordination of sales and service activities, and maximizing revenue, profitability, sales, and customer satisfaction. This role also focuses on minimizing operational losses, ensuring compliance with procedures, deepening customer relationships, and reducing customer attrition. The manager supports promotional campaigns and product initiatives within their assigned branch.

Requirements

High School Diploma, BA Degree and/or 2 years in Banking.
Minimum of 5 years’ experience or more of prior banking which may include lending experience.
10 years’ previous management/supervisory experience.
Strong organizational skills.
Proven leadership experience.
Strong PC skills.
Ability to analyze and solve problems.
Excellent leadership and communication skills.
Planning and organizational skills.
Good decision-making skills.
Excellent writing skills.
Training and oral presentation skills.
Customer service orientation.
Initiative.
Unquestionable ethics, integrity, and values.
High level of energy, passion, and commitment to excellence.
Strong problem-solving skills, including creativity and innovative thinking.
Strong oral and written communication skills.
Highly professional with strong interpersonal skills.

Nice To Haves

The SouthState Way New Team Member Orientation
Branch Manager Workshop
Consumer Lending- Obtain your SSB Lender Credentials
Banker Foundations
All assigned Regulatory Compliance training
Acknowledgement of all policies through DocuSign as assigned
Additional training may be required dependent upon experience

Responsibilities

Tracks progress toward branch loan and deposit goals and initiates directives to accomplish these objectives.
Develops branch projections and expectations in strategic planning to include sales goals.
Provides leadership by setting an example for staff in customer relations and selling/cross-selling.
Supervises staff members in their daily performance, impacting personnel decisions.
Assists staff in setting goals, explaining expectations, and coaching for success.
Directs the hiring, training, and retraining of branch staff, including operations, product knowledge, customer relations, and sales.
Conducts regular meetings with staff to discuss sales, campaigns, products, services, policies, procedures, and regulations.
Responsible for the branch’s security procedures and understanding security devices.
Understands and complies with branch audit procedures.
Serves customers quickly, accurately, efficiently, and confidentially, making appropriate recommendations and showing appreciation.
Processes loan applications and paperwork, extending credit to qualified individuals and businesses, and assists in collections of delinquent loans.
Manages loan and deposit exceptions.
Opens new deposit accounts and understands financial services, including features, benefits, rules, regulations, pricing, and definitions.
Handles other services such as stop payments, wire transfers, and maintenance functions.
Resolves customer problems and complaints with courtesy and discretion, viewing them as opportunities.
Actively participates in business development activities within the community.
Explains bank objectives, policies, and programs to employees and directs their implementation.
Monitors branch resources and assets and submits requests as necessary.
Ensures compliance with all banking regulations, including Regulation CC and Bank Secrecy Act.
Presents a neat, professional appearance and maintains an orderly work area.
Maintains a strong understanding of customer-facing technology and can enroll customers in self-service options.
Accepts other duties as assigned.