Branch Manager

Shore United Bank • Chester, MD

3h • Onsite

About The Position

Shore United Bank is seeking a Branch Manager to join our team. The Branch Manager is responsible for managing the branch office to meet the financial service needs of customers in the assigned community market area. The Branch Manager leads a team to ensure an exceptional customer and team member experience, manage risk, and support growth. As a leader, you will coach, motivate, and develop your team of direct reports to achieve their full potential and meet business objectives set forth by the annual operating plan.

Requirements

• Bachelor’s degree in related field or equivalent banking experience
• A minimum of 3 years’ experience in a branch management and supervisory role

Responsibilities

• Manage and oversee the daily operations of the branch.
• Work with management in establishing growth, sales, and profit objectives for the branch. Provide input regarding these objectives and to the way performance will be measured and controlled.
• Ensure the office is compliant with operating policies, procedures, and outside regulatory requirements.
• Provide superior customer service through conversation to identify additional client needs.
• Serve as an active member of the office customer service team; answers in-person and telephone inquiries; may open new accounts and assists customers with changes as needed.
• Promote the growth of the branch office and to accomplish the objectives of attracting new business including recognizing sales opportunities for other banking products and service, cross-selling, and developing staff to maximize selling and service skill through consistent coaching and feedback.
• Provide loan processing for customers based on loan authority established by Loan Policy; take applications and handle routine inquiries concerning loans, rates, and payment schedules.
• Make Business Development calls to prospective new customers and to current customers to enhance their financial wellbeing.
• Develop strong partnerships with and Operations Leaders, Financial Advisors, Small Business colleagues and other line of business partners focusing on customer acquisition and deepening the relationship of current customers.
• Provide investigation, analysis, and resolution to customer problems/concerns; assure customer needs are met.
• Participate in community activities & networking events to promote the organization and to build relationships.
• Attend, Lead Branch Team huddles & meetings as scheduled.
• Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same.
• Participates in required training sessions, including training for compliance with BSA/AML policies and procedures.
• Monitor, approve, and manage employee timekeeping for payroll.
• Provide constructive and timely performance evaluations for positions directly supervise.
• Provide recommendations for promotion and salary adjustment as appropriate.
• Handles discipline and termination of employees in accordance with company policy.
• Partner with HR to recruit, interview, hire, and train new staff for the branch as needed.
• Keep personnel informed and updated of pertinent policies and procedures.
• Meet one on one with the team on a regular basis to develop and mentor staff.
• Conduct branch team meetings and morning huddles on a regular basis.
• Ensure goals and objectives are clearly communicated with branch staff and provide guidance to meet these goals and objectives.

Benefits

• health
• dental
• vision
• company-paid life insurance
• mental health well-being
• short-term and long-term disability
• Paid parental leave
• 401k savings plan with up to a 4% company match
• Employee Stock Purchase Plan
• employee banking services
• loan discount program
• education assistance
• career development program
• Employee Assistance Program
• wellness initiatives
• Opportunity for growth and advancement
• Paid training program and continuous training sessions throughout the year on various topics
• Generous paid time off and paid sick time
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager