AVP/Branch Manager

Harbor Bank of MD•Baltimore, MD

5d•$85,000 - $92,500•Onsite

About The Position

The Branch Manager is responsible for the efficient and effective management of a full-service branch office, ensuring that established policies and procedures are followed. The role has evolved involves being operational leader with significant responsibilities in business development, sales strategy, and community engagement. The Branch Manager will drive branch success through customer acquisition strategies, business development efforts, and enhancing the bank’s visibility in the community. They will also represent the Bank at civic functions, build community branding, and develop strategies to strengthen the Bank’s presence in the local market.

Requirements

High School Diploma or GED equivalent is required.
Must have completed relevant coursework or on-the-job training in retail banking operations, sales, and compliance.
Minimum of 5 years of progressively responsible experience within a financial institution, including at least 2 years in a leadership or supervisory role managing teams in a branch banking environment.
Demonstrated success in: Sales strategy development and execution.
Demonstrated success in: Business development and customer acquisition efforts.
Demonstrated success in: Branch operations oversight, including compliance and risk management.
Proven ability to engage with the local community and build long-term business relationships.

Nice To Haves

Bachelor’s degree in Business Administration, Finance, Banking, or a related discipline.
Prior supervisory or management experience in a banking or financial services environment with a focus on sales and customer retention.
Demonstrated success in meeting or exceeding branch sales goals and fostering a high-performance team culture.
Prior experience managing a high-volume branch office with complex operations and a large customer base.
Demonstrated success in leading community engagement initiatives to increase brand visibility and market share.
Experience with small business banking, mortgage lending, or commercial lending
Strong understanding of data-driven decision making, with experience analyzing branch performance metrics to inform strategy

Responsibilities

Trains, schedules, and assigns work to branch staff, establishes performance goals, reviews job performance, and makes recommendations regarding hiring, discipline, and salary decisions. Conducts regular meetings to keep staff informed, resolve problems, and align team efforts with branch objectives.
Ensures the branch is open and operational each business day. Delegates operational duties to the assistant branch manager or head teller but assumes overall administrative responsibility for branch operations.
Actively drives business development through customer acquisition strategies, promoting the Bank’s products and services to both new and existing clients. Develops and implements sales plans to meet branch targets, identifies growth opportunities, and makes regular calls to local businesses and prospective clients to generate new accounts
Develops and executes strategies aimed at attracting and retaining customers. Provides exceptional customer service, explains Bank products effectively, and ensures that the branch meets its service and sales goals. Oversees the quality of customer interactions and manages escalations as needed.
Engages in community development initiatives by representing the Bank at local events, civic organizations, and service club functions. Builds the Bank’s brand in the community through active participation and collaboration with local businesses and stakeholders, enhancing the Bank’s visibility and reputation.
Partners with senior leadership to align branch initiatives with broader Bank goals. Plays a key role in the execution of the Bank’s strategic goals by actively seeking out business development opportunities within the community and developing relationships with key decision makers.
Regularly reviews and processes applications for mortgages, consumer loans, and commercial loans, explaining different financing options. Preliminarily qualifies applicants and ensures that loan documentation is accurate and processed in a timely manner.
Oversees daily financial transactions, ensures the branch balances at the close of each business day, and helps resolve any issues with teller operations. Conducts 'surprise audits' as necessary and ensures the branch adheres to all compliance and regulatory requirements.
Ensures the branch is properly maintained, walkways are safe, and all security measures are followed. Oversees the ATM operations, ensuring they are operational and balanced each day.
Comply with all federal and state regulations and rules impacting this position, meet all risk and compliance obligations, including the completion of required training.