AVP Retail Branch Manager

First Financial Bank•Mid County, MI

6d•Onsite

About The Position

As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done. The AVP Retail Branch Manager is responsible for the fulfillment of all Bank policies and regulations as they apply to the Retail Operations Division, specifically Tellers, Safe Deposit and New Accounts. This role is responsible for the overall training of lobby and/or motor-bank personnel to assure friendly, eager, professional, and capable customer service. The manager is also responsible for positively motivating and ensuring that the sales culture of the bank will be enhanced by all retail personnel. Daily contact includes customers, potential customers, officers, and employees.

Requirements

Six years of retail banking experience, two of which must be in management, either in banking or another retail environment is required.
Basic math proficiency and aptitude.
Demonstrated academic record of achievement in social and leadership skills.
Demonstrate aptitude to handle sensitive operational transaction and customer relationships.
Professional appearance & demeanor.
Demonstrate strong social skills.
Excellent communication skills & a self-starter mentality.
Ability to adjust to flexible hours and ability to sell products and services.
Must be able to work flexible hours and/or extended hours as business requires.

Nice To Haves

A four-year college degree in business/finance is a competitive advantage.
Thorough knowledge of negotiable instruments is strongly desired.

Responsibilities

General supervision of all Office Retail Operations, i.e., New Accounts, Certificates of Deposit, Tellers, Collections, Safe Deposit, Bookkeeping inquiries, and Customer Service.
Hire, track, and coach, counsel, and support retail staff in all phases of sales, customer service and work detail.
Actively participate in the sales and service culture, support the values of the organization, and follow established Bank policies and procedures.
Supervise staff of at least five employees and daily operations.