CVS Branch Manager

GardaWorld•Whitehall, OH

10d•Onsite

About The Position

The Branch Manager is responsible for leading, engaging, motivating, and holding accountable the assigned team members or CVS work area (production, pack-out, etc.). This role involves managing weekly scheduling to ensure workflow volume, delivery times, and file transmission times are optimized to prevent customer impact. The manager is accountable for team members' attendance and punctuality, as well as the accuracy and efficiency of their work product. This position drives the coordination and flow of work, ensuring all assigned tasks are completed before the end of a shift. The Branch Manager provides direction and guidance to team members, researches complex out-of-balance transactions, and makes necessary approvals. They monitor productivity standards, assist with training for improvement, and conduct daily huddles to foster communication, share results, address customer issues, and celebrate successes. Compliance with company policies, procedures, and regulations is essential. The role requires identifying process improvement opportunities, collaborating with other supervisors and managers, and executing improvements. Safety and security risks must be identified and mitigated, with concerns reported to management. Compliance with company escalation and security notification policies is mandatory. The position requires the ability to stand for long periods and lift up to 50 pounds, as well as fostering engagement and collaboration with peer supervisors for seamless work flow. The manager ensures teller orders/deposits are balanced with appropriate documents and that balanced work is assigned and custody control is assigned to the Vault Custodian.

Requirements

High School Diploma or Equivalency Degree Required
Excellent Mathematic, Verbal, and Comprehension Skills Required
Experience working in a fast paced, repetitive process and secure production environment Required
Ability to take ownership of issues, break down barriers, and make decisions Required

Nice To Haves

BS/BA Preferred
Understanding and Proficiency in workgroup daily tasks Highly Recommended
2 + Years active experience in a production type operation Highly Recommended

Responsibilities

Leading, engaging, motivating, and holding accountable assigned team members or CVS work area (production, pack-out, etc.).
Responsible for weekly scheduling of assigned team members or work area, considering workflow volume, delivery times, and file transmission times to ensure zero customer impact.
Holding team members accountable for tardiness and unexcused attendance.
Ensuring the team’s accurate and efficient work product (processing, pack-out, etc.).
Driving the coordination and flow of work to the team’s work area, ensuring completion of all assigned work prior to team member being relieved from their shift.
Providing direction and guidance to team members requiring additional direction.
Independently researching a variety of complex out-of-balance transactions and making necessary approvals.
Monitoring productivity standards and holding team members accountable for meeting or exceeding goals.
Assisting with training for productivity improvement.
Conducting daily Huddles with workgroup to ensure effective two-way communication, sharing productivity results, highlighting customer impacting issues, and celebrating success.
Ensuring workgroup maintains compliance with all company policies and procedures, including individual bank and state and federal regulations.
Viewing daily activities to identify process improvement opportunities, engaging other supervisors and managers to discuss and execute improvements.
Actively identifying safety and security risks, mitigating identified deficiencies, and reporting concerns or discoveries to manager.
Ensuring compliance with Company Escalation and Security Notification Policies.
Creating a level of engagement and collaboration with peer supervisors to ensure seamless flow of work from area to area.
Ensuring Tellers balance orders/deposits with appropriate balancing documents.
Ensuring balanced work is assigned and custody control assigned to the Vault Custodian.