Branch Manager

Certus Pest Inc.•Chandler, AZ

10d•$100,000 - $105,000•Onsite

About The Position

The Branch Manager - Pest Control is responsible for creating and leading a highly effective team to achieve branch goals in sales, service, customer satisfaction, and cost control. This role ensures operational excellence by recruiting, developing, and motivating branch employees, executing strategic plans, and delivering exceptional customer experiences. The Area/Branch Manager provides field leadership to ensure service quality, safety, and regulatory compliance, and resolves escalated customer issues. They also manage branch financial performance, including P&L, production targets, and inventory control, and ensure branch assets are safe, compliant, and operational. Additionally, the Branch Manager oversees payroll accuracy, expense management, and adherence to pricing and sales policies, ensuring full compliance with state, federal, and company policies and procedures, and coaches direct reports to build a strong succession pipeline.

Requirements

High School diploma or equivalent with 5 years of proven driving experience.
Minimum of 5 years’ experience in service industry and/or sales management, P&L Management.
Ability to pass a seven-year criminal background check, substance abuse testing, and three-year motor vehicle report.

Nice To Haves

General Household Pest and Rodent Control License or Pest Control Operator Certification.
Experience in multi-state, high-growth, or field-based environments.
Advanced knowledge of pest control industry practices, safety, and compliance.

Responsibilities

Lead and develop branch teams to achieve sales, service, and customer retention objectives.
Drive branch sales performance through strategic planning, coaching, and execution.
Oversee recruiting, hiring, onboarding, and ongoing training for all branch employees.
Manage branch financial performance, including P&L, production targets, and inventory control.
Provide field leadership to ensure service quality, safety, and regulatory compliance.
Resolve escalated customer issues and ensure timely, effective resolution.
Partner with HR on employee relations, performance management, and attendance.
Ensure branch assets—including fleet, equipment, and tools—are safe, compliant, and operational.
Oversee payroll accuracy, expense management, and adherence to pricing and sales policies.
Ensure full compliance with state, federal, and company policies and procedures.
Coach and develop direct reports to build a strong succession pipeline.