Branch Manager

East Coast Metal Distributors • Wilmington, NC

59d • Hybrid

About The Position

The Branch Manager is responsible for the maintenance of all branch inventories and oversees the job performance of all branch employees. This role ensures that customer service is the branch's highest priority. The manager also ensures inventory is received accurately and properly, confirms customer shipments and inter-branch transfers are accurate and promptly confirmed, and answers phone calls, assists customers, and maintains an optimal customer delivery schedule. Routinely visiting customers is expected to ensure the branch is meeting their needs and expectations and to identify additional sales opportunities. The Branch Manager maintains, approves, and submits the daily Edit List, verifies Back Order notifications, and approves all inter-branch transfers. They communicate with vendors concerning delivery dates and approve any special or non-stock orders. The role involves approving all customer credit memos and sales orders to be voided, matching them to the Sales Reconciliation Report. The Branch Manager assures all bank deposits are made daily, oversees the job responsibilities of all departments, and evaluates job performances of all branch personnel on a regular basis. They are responsible for training branch personnel or requesting assistance from the corporate Training Coordinator. The manager communicates with vendors regarding shipping discrepancies, maintains Discrepancy Reports, and resolves transfer variances, negative on-hand inventory quantities, open receiving reports, sales orders on problem hold or pricing hold. Additionally, the Branch Manager processes bi-weekly payroll, forwards it to the Corporate Payroll Department, and forwards documents relating to new employees or those with a change of status to Human Resources. They provide input for the branch's annual budget and ensure delivery vehicles and warehouse material handling equipment are properly serviced and maintained. The role includes approving all local and freight invoices and communicating with the Regional Operations Manager to ensure optimal branch operations, completing duties assigned by the Regional Operations Manager.

Requirements

• Ability to read and comprehend a variety of informational documentation, procedures and correspondence.
• Ability to write correspondence with proper format, punctuation, spelling, and grammar.
• Ability to effectively communicate with customer and employees using correct English and a well-modulated voice.
• Good voice quality that is conversational and professional.
• Ability to follow verbal and written instructions, guidelines and objectives.
• Must be able to add, subtract, multiply and divide.
• Ability to apply common sense understanding to carry out written or oral instructions.
• Requires the ability to use a variety of office machines and equipment.
• Must have average levels of eye/hand/foot coordination.
• Must be able to operate computers, calculators, copy machines, facsimile machines and other general office equipment.
• Extensive use of computer monitor, keyboard and telephone is required.
• Must be physically able to lift equipment components, parts and machinery.
• Occasional standing bending, stooping and/or walking are required.
• Must be able to use body members to work, move, and lift or carry moderately heavy objects, equipment or materials up to 20 pounds.
• Specific visual abilities required by this job include close vision, distance vision, peripheral vision and color vision for reading.
• Must have the ability to talk (expressing and/or exchanging ideas by means of spoken works) and hear (perceiving sounds of nature by ear).
• Physical appearance to the public and internal employees must be positive.

Responsibilities

• Maintenance of all branch inventories.
• Oversees job performance of all branch employees.
• Ensures that customer service is the branch’s highest priority.
• Ensures inventory is received accurately and properly.
• Confirms customer shipments and inter-branch transfers are accurate and promptly confirmed.
• Answers phone calls, assists customers and maintains optimal customer delivery schedule.
• Routinely visits customers to ensure that the branch is meeting the customer’s needs and expectations and to identify any additional sales opportunities.
• Maintains, approves and submits daily Edit List.
• Verifies Back Order notifications and approves all inter-branch transfers.
• Communicates with vendors concerning delivery dates and approves any special or non-stock orders.
• Approves all customer credit memos.
• Approves all sales orders to be voided and matches them to Sales Reconciliation Report.
• Assures all bank deposits are made daily.
• Oversees job responsibilities of all departments and evaluates job performances of all branch personnel on a regular basis.
• Responsible for training branch personnel or requesting assistance from corporate Training Coordinator.
• Communicates to vendors any shipping discrepancies and maintains Discrepancy Reports.
• Resolves transfer variances.
• Resolves any Negative On Hand inventory quantities.
• Reviews and resolves open Receiving Reports.
• Reviews Open Orders report for authenticity.
• Resolves sales orders on Problem Hold or Pricing Hold.
• Processes bi-weekly payroll and forwards to Corporate Payroll Department.
• Forwards documents relating to new employees or of employees with change of status to Human Resources.
• Provides input for branch annual budget.
• Ensures delivery vehicles and warehouse material handling equipment is properly serviced and maintained.
• Approves all local and freight invoices.
• Communicates with Regional Operations Manager to ensure optimal branch operations.
• Completes duties assigned by Regional Operations Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed