Branch Manager

Commercial Bank•Eureka Township, MI

3d•Hybrid

About The Position

Responsible for the management and operation of the branch staff to ensure branch profitability is met and customer satisfaction is exceeded. Implements policy, ensures proper security controls, assures conformance with compliance, and has total knowledge of products, services, policies, procedures and systems, practices excellent customer service skills and exercises managerial authority as a team leader. The Branch Manager is also responsible for assisting all customers with new and existing deposit accounts and personal lending needs.

Requirements

High School Diploma/GED required.
Minimum requirement of 1 year banking or related experience required.
Good understanding of the Horizon system, Word, Excel, Outlook
Good understanding of bank policies and procedures.
Ability to identify priorities and meet deadlines.
Ability to multitask.
Requires team-building skills.
Excellent written, verbal, interpersonal, and problem-solving skills; ability to communicate effectively and project a professional image.

Nice To Haves

Advanced education in accounting, business administration or related field preferred.
At least 1 year of prior supervisory/management experience preferred.

Responsibilities

Directly manage the CSR and SuperBanker staff; preparing work schedules, delegating responsibilities and appropriately assigning duties to staff to ensure efficient operation of the branch occurs.
Carry out account related & SuperBanker responsibilities as needed within the branch to ensure customer needs are exceeded. Including, but not limited to, deposit functions, account opening and consumer lending.
Provides exceptional customer service delivery, fostering an environment that cultivates relationships with existing and new customers, local businesses, and community stakeholders.
Listen and refer banking products and solutions to existing and new customers to deepen their relationship with Commercial Bank.
Take, address, and resolve customer issues and complaints while including appropriate parties within the bank.
Maintains superior product knowledge for all products and services and the procedures for selling, opening, and servicing products and services related to deposits and consumer lending.
Work with the Senior Branch Manager to ensure team understands branch and company-wide objectives for collective contribution to success, while establishing standards, setting realistic goals, and maintaining team accountability by holding staff responsible.
Ensure adherence to regulatory and compliance standards is followed through all responsibilities.
Develops an effective network of communication within the branch team and with key working departments to ensure shared knowledge and understanding of business activities.
Identifies, address and escalate systemic issues and takes the appropriate actions to remedy exceptions.
Be an exemplary leader fostering a positive and productive work environment.
Supervise the branch team: interview job applicants, make hiring and termination decisions in-line with Senior Branch Manager and Human Resources, coordinate training and development for branch staff and address employee performance appropriately.
Continually develop self and branch staff by communicating regularly, conducting staff meetings, meet one-on-one with staff, develop skills, provide ongoing training, and share process/procedural changes as they arise.
Provide accurate and timely performance reviews and salary adjustments to staff.
Manages employee time records and approval of paid time off.
Additional duties and projects as assigned by management.
Familiar with and abides by all bank regulations including but not limited to BSA and OFAC.
Adhere and comply with all Bank Policies.
Other duties as assigned.