Branch Manager

Johnstone Supply LLC • Bismarck, ND

1d • Onsite

About The Position

Johnstone Supply, North Americas leading wholesale distributor of HVACR equipment, parts, and supplies has a great opportunity to join our team. Over the last seven decades Johnstone has grown into the industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google and Fujitsu, to provide contractors with world class products, technical expertise, and quality service. Now is the best time to join Johnstone Supply. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people. Johnstone is growing, and so can you.

Requirements

• High school diploma or general education degree (G.E.D.); 5+ years related experience and/or training; or equivalent combination of education and experience.
• Minimum of 1 year directly managing a large team of employees in a wholesale operations setting.
• Experience operating forklift and other warehouse equipment safely and competently.
• Experience with inventory management systems.
• Experience with OSHA safety regulations and procedures.
• Must have a valid driver’s license with a driving record indicating a safe driving history acceptable to the company; must remain eligible at all times to drive a motor vehicle under applicable state and federal laws and FMCSA regulations.
• Forklift certification required, or willingness to obtain on the job.
• Knowledge of wholesale distribution branch operations, including order fulfillment, inventory control, customer service, showroom merchandising, shipping and receiving, and sales.
• General knowledge of the HVACR industry, contractor customer needs, and product applications.
• General knowledge of inventory management systems and principles, including procurement, storage, forecasting, and handling dead inventory.
• Knowledge of marketing and showroom merchandising techniques to drive sales.
• Knowledge of financial operations, including profit and loss, costs of operation, return on investment, and budgets.
• Ability to read and demonstrate basic mathematical and financial analytical skills.
• Ability to use common spreadsheet tools (Microsoft Excel, pivot tables, charting) and interpret financial reports.
• Knowledge of governmental regulations as applied to product distribution, including OSHA regulations, Workers’ Compensation, Hazardous Materials Handling, and DOT requirements.
• Ability to work safely in all job tasks.
• Skill in operation of power equipment, including forklift, electric pallet jack, and cherry picker.
• Ability to operate a lift gate safely and effectively.
• Must be able to lift, push, pull, and maneuver large/heavy products or pieces of equipment while working within established safety guidelines.
• Ability to efficiently utilize necessary technology to complete tasks, such as RF equipment, ERP software, and company computers.
• Ability to thrive in an ambiguous environment under stressful conditions.
• Ability to develop and implement operational plans.
• Ability to lead teams based on company and departmental goals. Capable of motivating positive behaviors amongst team members.
• Ability to communicate information across different individuals, departments, and external parties in order to influence attitudes and actions.
• Knowledge of human resource management principles, including hiring, training and orienting, coaching, and evaluating employees, as well as providing discipline when necessary.
• Ability to plan, organize, and direct the activities of subordinates.
• Strong ability to multitask; skilled at prioritizing work, managing time, and working efficiently. Strict attention to detail, highly organized, and works with a sense of urgency.
• Project management skills: establishing objectives, timelines, and deadlines; action planning to meet deadlines; evaluating current and future positions.
• Proactively seeks opportunities for optimizing processes and systems.
• Problem-solving skills: listening to, interpreting, and meeting needs of others; diagnosing and rectifying problems.
• Ability to get along with others in the workplace and resolve issues by working cooperatively and professionally; strong customer service skills.
• Ability to demonstrate considerable tact and diplomacy in dealing with others and maintain relationships.
• Ability to maintain confidentiality of information as appropriate.
• Ability to develop efficient work procedures, complete paperwork, and write necessary documentation, including procedure manuals, reports, business correspondence, and marketing pieces.
• English proficiency (written and spoken) is a core requirement for this position.

Nice To Haves

• Bachelor’s degree preferred.
• Experience managing inventory control.
• Knowledge of HVAC wholesale industry, principles, and practices.

Responsibilities

• Directs, promotes, and coordinates branch operations in such a manner that will provide outstanding customer service, optimize branch market share, ensure operational productivity, and achieve the branch’s overall annual budget, mission, and goals.
• Manages customer experience by ensuring prompt, professional service, developing customer relationships, and resolving complaints.
• Manages the branch team by fostering collaboration, setting performance expectations, providing training, hiring qualified candidates, and ensuring safety and compliance.
• Manages the business by establishing sales and profitability goals, owning the P&L, developing operating plans and budgets, managing inventory, overseeing product returns and warranty processing, controlling operational costs, and ensuring security and maintenance of branch assets.
• May mentor, train, and support other Branch Managers if assigned.
• Represents Johnstone Supply at trade associations, events, and local meetings.
• Performs all other duties as assigned.

Benefits

• Competitive wage
• Medical coverage
• Dental coverage
• Vision coverage
• Options for supplemental care
• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance
• Employer paid short-term disability
• Voluntary long-term disability
• Voluntary accident insurance
• Voluntary critical illness insurance
• Voluntary hospital indemnity insurance
• 24/7 Access to virtual care/telehealth options
• Health Savings Account (HSA) with employer contribution
• Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED