Branch Manager - Mount Pleasant Wando Crossing

Regions Bank•Mount Pleasant, SC

1d•$61,849 - $80,798

About The Position

At Regions, the Branch Manager maintains an engaged, operationally sound, high-performing team focused on improving customers’ financial wellness. The role acts as both player and coach, oversees branch operations, manages associate performance, and guides associates in understanding and meeting customer needs. The Branch Manager drives results through individual sales performance and by helping the team meet or exceed sales, quality, and service goals while maintaining an efficient, compliant branch. The successful candidate builds customer relationships, identifies financial needs, and helps customers work toward their goals. The position requires individual drive and competitiveness alongside a team-oriented approach, comfort in a fast-paced environment, and the ability to provide personalized customer service. It is incentive eligible and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). The role is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. It may be filled at a higher level depending on the candidate’s qualifications and experience. The position is full-time and located at Mount Pleasant Wando Crossing in Mount Pleasant, South Carolina. Compensation targets for the applicable metropolitan market range from a minimum of $61,848.85 to a median of $80,797.50. The role is eligible for commission and formulaic incentive plans, with potential incentives based on performance against defined metrics and goals.

Requirements

High school diploma or GED.
Three years of financial services, sales, or sales management experience.
Obtain an active Life Insurance License within the first 12 months and maintain continuing education for licensing requirements.
Ability to work on Saturdays as needed.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to demonstrate mastery of advice, guidance, and education concepts.
Ability to handle multiple priorities simultaneously.
Ability to provide effective feedback and guidance.
Excellent communication and customer service skills.
Excellent leadership and problem-solving skills.

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the Financial Services industry.
Six years of banking and/or lending experience.
Six years of relationship-based client consultation experience.

Responsibilities

Lead a small to moderate-sized team of branch associates responsible for generating new revenue by identifying customer needs and recommending appropriate Regions solutions.
Conduct outside sales efforts appropriate to market opportunities to generate new business clients and maintain and expand consumer and business banking relationships.
Educate associates, customers, and the surrounding community about financial wellness practices and bank technology and digital solutions, including mobile, online, and ATM offerings.
Coach and develop branch associates through the iConnect Sales, Service and Coaching process, with some guidance from mentors, senior managers, and internal support partners.
Provide timely coaching and guidance to strengthen associates’ product knowledge and customer-needs identification.
Educate and advise customers on Regions Consumer and Business products and services, including loan and deposit products, and assist with annuities and life insurance.
Ensure an optimal customer experience, including handling transactions and sharing responsibility for greeting customers and processing transactions as needed.
Resolve escalated customer and associate issues and counsel associates as needed, with guidance from senior leadership and Human Resources.
Manage recruiting and selection for the assigned branch.
Maintain relationships with Line of Business partners and refer customers to internal experts when complex financial needs are identified.
Follow bank policies, processes, procedures, audit requirements, applicable laws, and regulations; complete role-specific duties and ensure associates complete delegated operational risk duties.
Help ensure sound banking practices, including managing, identifying, and reporting operational risks.