Branch Manager - Shreveport Mansfield Rd

Huntington National Bank•Shreveport, LA

3d•Onsite

About The Position

As a Branch Manager, you are responsible for managing the branch and leading its sales, service, and operations. You coach the team on existing processes, lead colleagues toward budgeted production goals, acquire new consumer and business customers, initiate referrals to bank partners, and deepen existing customer relationships. The role also includes proactively driving business inside and outside the branch and maintaining a consistent business development and calling program. The position manages high-value consumer and business customer portfolios and supports excellent customer service, effective issue resolution, community involvement, and internal partnerships. The Branch Manager oversees recruitment and staffing, provides the team with necessary resources, and manages branch operations in accordance with operational, security, risk, and regulatory policies and procedures. The role requires understanding branch sales, service, operations, and financial performance, as well as knowledge across banking, investments, lending, sales leadership, customer service, process management, coaching, colleague development, and communication.

Requirements

High school diploma or GED and at least 1 year in a goal-driven retail sales leadership role, or a bachelor's degree.
Subject to additional background check requirements, including fingerprinting as required by NMLS regulations.
Ability to understand, drive, and lead branch sales, service, operations, and financial performance within the branch and digital channels.
Acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, and presentation.
Excellent verbal and written communication skills.
Comfort with technology such as mobile services and online banking services.
Knowledge of consumer and business deposit products.
Ability to develop, influence, inspire, and motivate colleagues to increase retention.

Nice To Haves

Bachelor's degree.
Previous management experience.

Responsibilities

Manage a portfolio of high-value consumer and business customers.
Lead customer referrals to other areas of the bank to meet needs, deepen relationships, and build internal partnerships in accordance with OCR guidelines for the branch.
Lead the team in providing excellent customer service and effectively resolving customer issues.
Use available tools and technology to identify and present sales and service opportunities.
Maintain knowledge of and educate the team about products, services, technology, and policies.
Maintain active involvement in the community and develop key business and community relationships.
Develop key internal partnerships to drive business in the market area.
Oversee recruitment and hiring to ensure the assigned market is staffed with colleagues suited to Huntington’s culture.
Obtain resources needed to support the team.
Manage branch operations in accordance with operational, security, risk, and regulatory policies and procedures.
Understand branch sales, service, operations, and financial performance.
Perform other duties as assigned.