Branch Manager

Hope Enterprise Corporation•Jackson, MS

21h•Hybrid

About The Position

HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at https://www.hopecu.org/. TITLE: BRANCH MANAGER DEPARTMENT: RETAIL OPERATIONS REPORTS TO: VP, REGIONAL BRANCH ADMINISTRATOR SUPERVISES: HEAD TELLERS, TELLERS, MEMBER SERVICE REPRESENTATIVES JOB CLASSIFICATION: EXEMPT, FULL-TIME Job Summary: The Branch Manager is responsible for the operations of assigned HOPE branches. The position will supervise all branch staff, ensuring excellent member service, efficient operations, adherence to procedures, policies, guidelines, and regulatory compliance. Additional responsibilities include maintaining branch security, overseeing daily transactions, ensuring member deposit growth and retention, and addressing any other branch or member-related issues.

Requirements

Bachelor’s degree, business concentration preferred
5+ years of experience in banking or financial industry
2+ years supervisory experience
Experience in cross-selling environments
Fluent in English required
Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Nice To Haves

Spanish preferred

Responsibilities

Manage and oversee all branch operations
Support cash operations and branch audits in efforts to keep credit union assets secure and within operational limits
Responsible for goals and objectives per corporate work plan
Process and approve wire transfers
Review all daily transactions
Open and close branch, ensuring accurate completion of all reports, checklists, and procedures
Perform general administrative duties such as attending meetings, report production, provide information required for investor reporting, etc.
Back-up Tellers, Head Tellers, and Member Service Representatives when necessary
Perform other duties as assigned
Lead and support Strengthening HOPE Initiative that values an organizational culture for open communication, innovation, associate engagement and other traits that contribute to collaboration and high performance
Lead team to achieve and maintain product, service, and member goals, including cross selling of HOPE’s products and services
Provide training, coaching, and development to all branch personnel
Identify and recruit talent to build a highly efficient team, onboard and initiate training for team members
Prepare and host morning huddles before branch opening
Support HOPE’s sales activities and collaborate with HOPE partners
Adhere to all HOPE policies, procedures, and security protocols and provide feedback to leadership on improvement opportunities
Adhere to all regulatory compliance requirements
Maintain and improve branch facility standards (marketing collateral, cleanliness, documentation)
Member service scores
Branch losses and profitability
Deposit growth