Branch Manager

Harborstone Credit Union•Lacey, WA

16h•Onsite

About The Position

The Branch Manager is a key player in our branch's success, as they prioritize team building, member satisfaction, and achieving goals for the organization. The Branch Manager makes certain that Harborstone Credit Union continues to be a reliable financial partner in the community by fostering strong relationships with members and offering top-notch service. This position also includes risk management duties and active involvement in community events that support development and prosperity.

Requirements

Strong Leadership Skills: Experienced with the ability to inspire, motivate, and develop a team to achieve goals and objectives.
Communication Skills: Excellent verbal communication skills with the ability to effectively interact with members and colleagues.
Member Service Skills: Demonstrated ability to deliver exceptional member service in a fast-paced environment.
Proactive Approach: Takes initiative in learning and adapting to changing environments.
Attention to Detail: Strong accuracy and attention to detail in handling financial transactions and maintaining transaction records.
Financial Aptitude: Comprehensive understanding of financial products, services, and industry trends, as well as the ability to communicate complex financial ideas clearly.
Problem-Solving Skills: Strong analytical and solving skills, including the ability to understand member needs and offer appropriate solutions.
Integrity: Commitment to upholding ethical standards and maintaining member confidentiality.
Team Collaboration: Collaborative attitude, including the ability to work effectively as part of a team and communicate with teammates from various departments.
Adaptability: Flexibility to adapt to changing priorities and operational needs.
Reliability: Dependable and punctual with a strong work ethic.
Tech Savvy: Proficiency in essential computer skills as well as experience with financial systems and software.
Experience: Any equivalent combination of education and experience, preferably within the financial industry, which provides the applicant with the knowledge, skills, and abilities required to perform the job.
Must be able to effectively read, write, and listen as well as communicate verbally, electronically and in written form with employees, members, board members, vendors, and the general public as required.

Nice To Haves

Preferably within the financial industry

Responsibilities

Create Positive Member Experience: Ensures that team members adhere to member experience expectations and provides feedback and coaching to improve member service skills and operational efficiency.
Team Leadership: Establish a culture of excellence, teamwork, and ongoing development by offering other bankers and tellers' direction, coaching, and support. Fosters a positive work environment focused on continuous improvement.
Branch Meetings: Conducts branch meetings and one-on-one coaching sessions with branch personnel to discuss activities and performance tied to goals.
Community Engagement: Participate in business development efforts, community outreach programs, and networking events to represent the credit union in the neighborhood.
Growth and Development: Stay informed and provide ongoing training and development opportunities for about credit union products, services, and procedures.
Member Relationship Management: Cultivate and maintain strong relationships with consumer and business members, acting as their primary point of contact for all banking requirements and inquiries (in-person, over the phone, and via email).
Sales Excellence: Lead by example in product growth activities such as recognizing and opening account and membership opportunities, cross-servicing items, and meeting goals.
Financial Needs Assessment: Conduct a thorough review of consumer and business members' financial situations, including income, expenses, assets, and obligations, to identify areas for product and service recommendations.
Product Knowledge: Maintains expertise in Harborstone products and services, ensuring that members receive tailored recommendations to meet their financial goals.
Educational Support: Provide consumer and business members with clear and helpful information to improve their knowledge of finances and independence while educating them about credit union products, services, and self-service alternatives.