Branch Manager, Wood Street, Lowell, MA

Santander • Lowell, MA

1d • Onsite

About The Position

As a Branch Manager, you will oversee the performance of the branch and daily operations, ensuring excellent customer experience, achievement of financial goals, and efficient operations. You will be responsible for leading and coaching a team, managing sales activities, deepening customer relationships, and ensuring compliance with banking regulations. This role includes fostering a positive work environment to drive employee engagement and productivity. You will develop a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all team members. You will direct overall branch performance, leading the team to achieve sales targets, optimize operational processes, and enhance customer satisfaction. You will develop and implement sales strategies to grow revenue and market share. You will motivate sales teams to effectively manage a pipeline of prospects and customers. You will engage in consultative conversations with customers to offer tailored solutions that enhance their financial well-being, foster customer loyalty, and increase branch productivity. You will analyze branch performance data to drive strategic decisions to improve branch performance and operational efficiency. You will coach and develop team members, setting clear expectations, enhancing performance, and fostering professional development. You will be responsible for hiring, retaining, and motivating branch colleagues across all job families within the branch. You will be accountable for managing branch scheduling to balance branch needs with employee availability. You will utilize digital technologies and platforms to enhance customer interactions, educate them on self-service options, and drive business outcomes. You will provide an elevated experience, simplifying processes for customers while ensuring exceptional customer service. You will manage escalated customer problems and provide effective solutions. You will communicate clearly and effectively with customers in person, over the phone, or through digital channels. You will be accountable for risk management and compliance within a complex business environment, ensuring adherence to all company policies and regulatory requirements. Responsibilities may extend to supporting nearby branch locations based on business necessity.

Requirements

• High school diploma or GED - Required
• 3+ Years Demonstrated successful experience in Retail Bank sales management or related bank operations/support function - Required.
• (OR) 5+ Years Experience in Retail sales management or equivalent demonstrated through a combination of work experience, training, military service, or education - Required.
• (OR) 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Manager role.
• District Executive, District Operations Manager and Region President endorsement of performance - Required.
• (AND) 3+ Years Experience selling products and/or services in an incentive-based environment - Required.
• Proven experience in a sales leadership role, preferably as a Branch Manager or similar position.
• Proven relationship-building skills and a customer-centric approach.
• Excellent leadership and team management skills.
• Excellent customer service skills and a passion for helping others.
• Strong problem-solving skills with a proactive approach to issue resolution.
• Experience in coaching and developing team members.
• Excellent communication, consultative and influence skills both verbal and written.
• Ability to educate and connect customers to technology and share the value of digital tools and platforms.
• Ability to make data-driven decisions to improve performance and operational outcomes.
• Establishes and maintains effective working relationships.
• Ability to create a positive work environment and drive employee engagement.
• Strong knowledge of company policy, compliance regulations, risk management and loss prevention.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Ability to interact with integrity and professionalism with customers and employees.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.
• Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Nice To Haves

• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred
• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Preferred experience in Microsoft Office products.

Responsibilities

• Direct overall branch performance, leading team to achieve sales targets, optimize operational processes and enhance customer satisfaction.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate sales teams to effectively manage a pipeline of prospects and customers.
• Engage in consultative conversations with customers to offer tailored solutions that enhance their financial well-being, foster customer loyalty and increase branch productivity.
• Analyze branch performance data to drive strategic decisions to improve branch performance and operational efficiency.
• Coach and develop team members, setting clear expectations, enhancing performance and fostering professional development.
• Responsible for hiring, retaining and motivating branch colleagues across all job families within the branch.
• Accountable for managing branch scheduling to balance branch needs with employee availability.
• Utilize digital technologies and platforms to enhance customer interactions, educate them on self-service options and drive business outcomes.
• Provide an elevated experience, simplifying processes for customers while ensuring exceptional customer service.
• Manage escalated customer problems and provide effective solutions.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Accountable for risk management and compliance within a complex business environment, ensuring adherence to all company policies and regulatory requirements.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Benefits

• A fair and competitive rewards package that reflects the impact you create and the value you deliver.
• More than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED