Branch Manager

Peoples Bank • Brooksville, KY

8d • Onsite

About The Position

This position leads the branch’s efforts to proactively meet the client’s financial needs through our sales process which focuses on a client-centric, consultative sales approach whereby working to uncover, identify and deliver products and services to satisfy the client’s financial needs and exceed their expectations. These offerings will include our consumer and business deposit and loan product lines, financial services and partner products and services such as investment offerings, insurance offerings, mortgages, etc. This is a sales and sales leader role which requires the ability to meet expected individual and branch goals and metrics. This includes activities and results. A successful candidate needs to be an energetic, enthusiastic team player with excellent communication, problem solving, and customer service, cross selling and lending skills to achieve stated goals. This position requires strong leadership skills, great organizational skills and the ability to assist in motivating and developing the branch team; along with following and coaching operational standards.

Requirements

• Bachelor’s Degree or equivalent experience in the financial services industry.
• Valid Driver’s license.
• Daily Reliable transportation.
• Must be able to travel (i.e. to Marietta, Ohio Training Center) to attend internal education and meetings which in some circumstances could include overnight stay.
• Travel also required to fill in at other branches as needed.
• Must be an energetic, enthusiastic team player.
• Demonstrated previous sales success as an individual and as a leader.
• Excellent communication, problem solving, customer service, cross selling and lending skills.
• Must be a decision-maker with well-developed interpersonal skills to represent the Bank positively in dealing with clients, employees and the community.
• Must possess strong leadership skills, great organizational skills and the ability to motivate and develop the branch team.
• Must be able to pass background and credit standards to hold NMLS credentials.
• Trustworthy and confidential behavior is essential in this role.
• Proficient in basic computer operations and standard applications, with the ability to quickly learn and navigate job-specific software to perform daily tasks with accuracy and efficiency.
• Ability to work individually and with others.

Nice To Haves

• 1-3 years’ experience in a manager role preferred.

Responsibilities

• Employee and business development.
• Managing a sales pipeline, sales activities, achieving assigned goals and surpassing scorecard metrics both individually and as a branch.
• Turning service encounters into dialogue-based meetings where other needs can be uncovered.
• Acquiring, using, and maintaining consumer and business lending product knowledge and abilities to generate and execute lending and deposit products.
• Interpreting documents such as safety rules, account documents, operating and maintenance instructions, compliance, consumer and business loan documents and procedure manuals.
• Support and leadership of branch staff in servicing clients and building a book of business focused on steady growth and consistent profit improvement.
• Pro-actively meeting the clients’ financial needs through our sales process.
• Utilizing Salesforce for client and prospect interactions and sales activities.
• Making outside business calls to clients and prospects to acquire and retain business.
• Establishing, maintaining and growing working relationships with partners.
• Energizing development processes by conducting regular sales meetings and well-structured coaching sessions to provide balanced feedback with actionable items that ensure individual and branch success.
• Assigning goals, monitoring branch progress and making necessary adjustments to achieve exceptional results (with the assistance of the Regional Manager).
• Managing and overseeing the day-to-day branch activities; developing, retaining and recruiting high quality staff; building on and maintaining world class service levels.
• Establishing and maintaining an efficient, production and collaborative working environment based on continuous and effective staff communication.
• Conducting weekly staff meetings to engage the team in the performance of the branch.
• Conducting structured monthly or more frequent coaching sessions to provide balanced feedback with actionable items that ensure individual and branch success.
• Preparation and delivery of performance feedback that includes quarterly and annual reviews, developmental action plans and disciplinary action, as applicable.
• Ensuring team compliance with established policies and procedures which includes Retail Branch Standards.
• Leading branch initiating and building external business and community relationships; managing Community Re-Investment Act strategies.
• Monitoring and working branch delinquency in conjunction with our collection group; teller error and outage control.
• Ensuring overall operational soundness of the branch which includes the annual branch assessment, compliance and regulatory requirements.
• Understanding how to operate a cash drawer and provide coverage as needed based on branch requirements.
• Assisting branch associates with troubleshooting and processing transactions on the Teller Insight platform.
• Researching and providing resolution to customer and branch concerns.
• Consistently completing required training for all bank and branch policies and procedures.
• Capturing client concerns and providing solutions, via self or utilizing with other bank personnel, successfully within stated timelines.
• Performing special projects as assigned.

Benefits

• 401(k) retirement plan with an employer match
• employee stock purchase plan
• various education assistance programs such as student loan and tuition paydown/reimbursement
• paid vacation and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager