Branch Manager - Fort Gaines

Regions Bank•Fort Gaines, GA

2d•Onsite

About The Position

The Branch Manager leads a small team and is responsible for maintaining an engaged, operationally sound, high-performing branch focused on improving customers’ financial wellness. The position combines individual sales and customer service with coaching, associate performance management, branch operations, and compliance. The manager helps customers understand and meet their financial needs, drives individual and branch sales, service, and quality results, and supports a fast-paced, energetic team environment. The role conducts outside sales to develop new business and maintains and expands consumer and business banking relationships. It educates customers, associates, and the community about financial wellness and Regions’ banking technology and digital solutions. The Branch Manager coaches associates using Regions’ iConnect Sales, Service and Coaching process, supports recruiting and selection, resolves escalated customer and associate issues, and connects customers with internal experts for complex financial needs. The manager also ensures adherence to bank policies, procedures, audit requirements, applicable laws and regulations, and operational risk management practices. This position is incentive eligible and requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). It is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. The position is full-time and located in Fort Gaines, Georgia. The job range target lists a minimum of $54,815.31 and a median of $71,604.00; pay varies based on individual and job-related factors. The role is eligible for commission and formulaic incentive plans.

Requirements

High school diploma or GED.
Two years of experience in financial services, sales, or sales management.
Obtain an active Life Insurance License within the first 12 months and maintain continuing education for licensing requirements.
Ability to work on Saturdays as needed.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS).
Ability to demonstrate mastery of advice, guidance, and education concepts.
Ability to handle multiple priorities simultaneously.
Ability to provide effective feedback and guidance.
Excellent communication and customer service skills.
Excellent leadership and problem-solving skills.

Nice To Haves

College degree.
Life Insurance License.
Supervisory experience within the Financial Services industry.
Five years of banking and/or lending experience.
Five years of relationship-based client consultation experience.

Responsibilities

Lead a small team of branch associates in identifying customer needs and providing appropriate guidance about Regions solutions.
Conduct outside sales efforts to generate new business clients and maintain and expand existing consumer and business banking relationships.
Educate associates, customers, and surrounding communities about financial wellness practices and Regions’ mobile, online, and ATM technology and digital solutions.
Coach and develop branch associates using the iConnect Sales, Service and Coaching process, with guidance from mentors, senior managers, and internal support partners.
Provide timely coaching to strengthen associates’ product knowledge and ability to identify customer needs.
Educate and advise customers on Regions Consumer and Business products and services, including loans and deposits, and assist with annuities and life insurance.
Provide an optimal customer experience and handle customers’ transactional needs, including greeting customers and processing transactions as needed.
Resolve escalated customer and associate issues and counsel associates in partnership with senior leadership and Human Resources.
Manage recruiting and selection for the assigned branch.
Maintain relationships with Line of Business partners and refer customers to internal experts when complex financial needs are identified.
Follow bank policies, processes, procedures, internal audit requirements, applicable laws, and regulations.
Ensure branch associates complete delegated operational risk management duties and help manage, identify, and report operational risks.
Meet individual sales expectations and help the branch meet sales, quality, and service goals while maintaining operational efficiency and compliance.