Branch Manager, Hilton Branch

Summit Federal Credit Union•Village of Hilton, NY

9d•$67,000 - $75,000•Onsite

About The Position

The Branch Manager is primarily responsible for planning, directing and organizing the daily operational activities of the credit union branch, as well as, motivating and coaching staff relative to service, operations, and sales. The Branch Manager is focused on ensuring the branch team is providing exceptional service delivery to members that it is conducted in a manner consistent with The Summit’s Sales Philosophy, the Creating Member Loyalty program, and Our Team Values of the Credit Union. Additionally, the Branch Manager is responsible for reporting and communicating activities and productivity.

Requirements

An Associate’s Degree and at least two (2) years of professional experience in branch management or sales position or equivalent combination of education and directly related work experience.
Courtesy, tact and diplomacy are essential elements of the job. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Contacts both inside and outside the organization become important and fostering sound relationships with other entities becomes necessary and often requires the ability to influence or promote ideas or services to others.
Excellent verbal and written communication skills, including professional writing skills (such as writing proposals and management reports).
Working knowledge of operations, applications and technologies, and human resources practices and regulations.
Strong organizational skills and attention to detail.
Excellent leadership and supervisory skills.
Solid decision-making skills – be able to act independently and render decisions based on careful analysis.
Prioritize multiple projects and/or objectives while meeting deadlines.
Strong interpersonal skills.
Ability to navigate difficult conversations and handle confidential/sensitive information professionally.
Lifting (5-10 pounds).
Stand/Sit extended periods of time.
Type / Data Entry.
Extended periods of time working in front of computer monitor.
Microsoft Office Suite, particularly: Outlook, Word, and Excel.
Office equipment, such as computers, printers, copiers, and fax machines, as well as multi-line phone systems
Intranet/Internet.
Web-based vendor systems.
Teller and Banking Software.
Applicants must be eligible to register as a Mortgage Loan Originator (MLO).
Candidates being considered will be subject to a credit check and fingerprinting.
Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines.

Nice To Haves

Credit union experience is strongly preferred.

Responsibilities

Responsible for developing and maintaining a highly motivated, well-trained staff while promoting effective employee relations. Providing leadership to staff, bringing to life The Summit’s Sales Philosophy, The Summit’s mission and Our Team Values.
Responsible for branch performance results relative to established objectives by demonstrating effective sales leadership and execution of Creating Member Loyalty skills.
Monitors key member needs within the branch to ensure sound business practices for the credit union, exceptional service for members and that employees are recognizing opportunities to educate members on what products and services are available that may enhance their financial wellbeing.
Prepares, implements and supervises an annual/monthly budget for the branch that is consistent with the overall strategic plan and budget of the credit union.
Manages the security and safety of the branch, with responsibility to analyze security and safety procedures and to alert staff of any changes.
Ensures the branch is in compliance with internal control procedures and audits as well as federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
Maintains knowledge of the Credit Union’s products and services in order to efficiently train and motivate staff to build loyal member relationships.
Effectively communicates between the branch and management by preparing daily, weekly, and month-end reports regarding branch activity and productivity.
Formulates recommendations and efficiencies by providing feedback to management.
Schedules and supervises branch staff to maintain optimal member service satisfaction levels. Monitors inbound phone assistance. Work with staff to ensure that employee performance targets are met.
Responsible for building the credit union’s presence in the community. Represents the branch, as appropriate, in its relationships with members, employer groups, community organizations and vendors.
Provides informed, courteous and professional service to members as well as internal and external customers/contacts.
Troubleshoot and resolve member inquiries/complaints in a timely, friendly and accurate manner. Ensures that departmental staff provides same level of expected service.
Completes projects on a timely basis as assigned by management.
Utilize 2-way dialogue with other departments to clear roadblocks that prevent the branch team from meeting objectives.
Signs checks as necessary.
Performs other various duties as assigned.